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My phone does not record videos - help please?!

Discussion in 'Android Devices' started by MartinW12, Jul 6, 2020.

  1. MartinW12

    MartinW12 Lurker
    Thread Starter

    Hello,

    I have a Lenovo/Motorola Moto G5 running Android Oreo (version 8.1.0).

    When I try to record a video, it always stops immediately having recorded a 0s long video. These 0s videos are viewable in my "ES File Explorer" app but they're not visible in the camera app itself.

    Specifically, this is what happens:
    1. I open up the camera app
    2. I tap on the video icon
    3. I tap on the red button to start recording a video
    4. It flashes up the red "REC" circle in the middle of the screen to signify it is recording
    5. It immediatelly says "The ringer volume was restored"
    6. It switches back to the normal "photo" camera
    Does anyone have any suggestion as to what I can do to make it record videos?

    Thanks,

    Martin
     


  2. svim

    svim Extreme Android User

    Look in your Settings >> Storage menu and confirm there's adequate free storage space in your internal storage. Then look in the Settings >> Apps menu, find and open the Camera app entry, and look in its Permissions to confirm that Storage is enabled. You might also want to look at its Defaults and clear it. It's odd that ringer volume message pops up. That shouldn't have anything to do with the Camera app so something that's linking the two should be cleared.

    If none of that helps, try using Clear data on the Camera app. Using Clear data will wipe its settings and config files, along with the app's cache. This should return the app to its first time used state so if you had made any changes previously to its defaults you'll have to redo them in the app's Settings menu.
     
    ocnbrze and Dannydet like this.
  3. MartinW12

    MartinW12 Lurker
    Thread Starter

    Thanks for the suggestions, but none of that works ...
     
  4. Dannydet

    Dannydet Extreme Android User

    Install a different camera app and see what happens
     
    puppykickr likes this.
  5. MartinW12

    MartinW12 Lurker
    Thread Starter

    Can't believe I didn't think of that myself!

    Anyway, I tried a different app and it does indeed record video, although I still don't understand why the main camera app doesn't work ...
     
    ocnbrze likes this.
  6. Dannydet

    Dannydet Extreme Android User

    Sometimes the stock camera app is garbage
     
    puppykickr likes this.
  7. svim

    svim Extreme Android User

    How much free storage space is in your phone's internal storage?
    And just to confirm, taking pictures are still OK and this problem is happening only when trying to record video? Or are both a problem?
    Does it make any difference if you use the front selfie camera or the rear main camera? Or are both having this problem with videos?

    Try recording a video while your phone is running in its Safe Mode:
    https://www.hardreset.info/devices/motorola/motorola-moto-g5s/safe-mode/
     
    ocnbrze likes this.

Moto G (5S) Forum

The Moto G (5S) release date was August 2017. Features and Specs include a 5.2" inch screen, 16MP camera, 3/4GB RAM, Snapdragon 430 processor, and 3000mAh battery.

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