no audio in watsap video call

[in2media]

i have a sony xperia model E2303, i use watsap to chat with family, but found ive no audio in video calls. i can record audio in watsp and send audio message but no audio when video call. they can hear my audio message but cant hear me in video call so i know my mic isnt muted. in settings watsap has access to mic and everything is set up. i cant work out what is wrong. 2 family members cant hear me in video calls

any help appreciated

 

[lunatic59]

Is it only the two family members? or anyone you call with Whatsapp? If it's only those two, they might have a volume settings issue. What kind of phones do they use?

 

[A bochur]

Do you hear regular phone calls? Does playing music from your phone, work? If the issue is on your side, it seems like a speaker issue not the mic.

 

[in2media]

i only use video call with my daughters.
yes i hear music through media, and hear regular phone calls, and watsap audio fone calls, just not vieo calls

 

[in2media]

i only use video call with my daughters.
yes i hear music through media, and hear regular phone calls, and watsap audio fone calls, just not video calls
also 1 daughter has the new i-phone, no problems on her side as she can hear video calls from other daughter
2nd daughter has new samsung with no problems on her side as she can hear other daughter, if that makes sense

 

[Milo Willamson]

WE will get to you in a minute.

 

[A bochur]

I'm out of ideas here, but maybe you can try using earphones and see if that helps