Not booting up

[Felter Hills]

Hi Experts:

I got a new cellphone (UMIDIGI Power 3) and it worked for a few days. Today it suddenly shut down when I was trying to start the MS Outlook app, afterwards it cannot longer complete a boot up. It shows message "dm-verity corruption Your device is corrupt, it can\\\'t be trusted and may not work properly. Press power button to continue.Or, device will power off in 5s" and then shut down. I tried to use factory reset and was able to boot up successfully but the phone behaves the same if I try to reboot it (show same message "dm-verity correction ..." and shut down by itself.

My questions are:
1. Is this a hardware issue or a software (Android OS) issue ?
2. What is the root cause ?
3. How to fix it ?

Thanks
Felter

 

[Dannydet]

Take it to your carrier and complain. Sounds like a hardware issue

 

[mikedt]

It's either the firmware is corrupt or a hardware failure. If you only had the phone for a few days, you should definitely return it for replacement or refund.

 

[Felter Hills]

Thanks Dannydet and mikedt for your responses. I'm in contact with the seller. One thing I'd like to mention, I could get the phone boot up successfully after a few tries: first boot into the stage where the screen shows list of different lower level operations (factory reset, boot into bootloader ...) and then try a few times (I could not figure out a special sequence of what I did), then the phone would boot into normal state. If I do a normal shutdown, then all the problems come back again.

So I'm wondering if this indicate hardware issue (I'll need to return it back to China) or a software issue (hopefully can be fixed by new firmware or OS update) ?