Hello i am new to the forum so please excuse me if i am posting in the wrong area or if this topic has already been addressed. I have a note 2 from t mobile the phone is completely stock and has been working fine for the past 1.5 years. This morning when i checked my phone it was on the charger and the screen was lit up and it had a large picture of the android icon in the center , in the top left it had some specs and number in a small font and at the bottom it said downloading do not turn off power. I found this strange because i had not turned the phone on at all nor had i started any sort of update . I thought maybe it was the kit lat update finally rolling out so i left the phone alone for about 20 minutes. I came back later to check my phone and the screen was black , no charging light at the top or lights of any kind. After trying to turn it on a few times with no luck i removed the battery and let the device sit for a few minutes and still that phone is unresponsive and for lack of a better term dead. I called tech support through tmobile and we tried to turn the phone on into recovery mode but still no luck. The tmobile tech support rep said that everything appears to be fine on his end and he has no idea what could be working with the phone. Before i go down the road of possibly using my insurance to get a new device or just getting a new phone all together i would like to check in with all of you and see if this is a known issue in the note 2/ android community. i have a few hundred pictures on the phone that i had not yet saved to the memory card so i would really like to get the device working again just to get those pictures. I have planned on getting the note 4 in the future so i really don't want to pay my deductible to get a refurbished note 2 in the mean time. Thank you in advance for any help.