Well, he didn't budge. At all.
Michael: What type of phone are you looking for?
Mark: I'm interested in the Droid, but while I was in my local VZW store one of the employees mentioned a new HTC device, but I don't see it online.
Mark: I believe he called it the HTC Incredible, but from what I can tell it hasn't been released. Have you heard anything about it yet?
Michael: I have not heard of that device.
Mark: Hmm, ok. He said it was the latest Android device, but wasn't sure when it'd be available.
Michael: He is mistaken. How may I assist you with the droid order.
Mark: Well, he did a good job of hyping this new HTC device as being better than the Droid, so I'm torn now.
Michael: The device is not here and he did not give you a date on it. Why are you torn?
Mark: He said it'd be much better than the Droid.
Mark: So if it is coming soon, I don't want to buy a device that will be "outdated", ya know?
Michael: That device is not available. How may I assist you with a device we have?
Michael: We do not have info on devices that are not on the website today sorry.