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Discussion in 'Android Help' started by Android Question, Jan 21, 2014.

  1. Android Question

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    Hello I have recently purchased a samsung galaxys3 and for some reason I can't get picture or video messages to download on my phone. My service provider is Cricket and I have already spoken to the tech support people. I also spent a few hours cleaning out both my internal and external memory thinking that may be the issue. I have been with the same provider for several years and have NEVER had this issue before. I really don't know what else to do other than call Samsung and ask for a replacement and would really like to avoid that headache if possible. So if anyone has any ideas or suggestions it would be greatly appreciated!!!!!
     

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  2. Rukbat

    Rukbat Android Expert
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    Jan 16, 2012
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    Call Cricket again and ask them for the APN settings, and where you put them into your version of Android on an S3. MMS requires proper APN settings.
     

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