Help Pixel 3 - Lost all internet connection ability after update

[MrDrProfMD]

Hello, I have a Pixel 3 that has been working great up until 2 days ago, when the most recent Android 10 update was released: 10.0.0 (QQ1A.200105.003, Jan 2020, TMO/Fi)

The problem is that the phone lost it's ability to connect to internet in any way, both WiFi and mobile data.
These are the ways I have tried to connect to the internet:
1. PC as WiFi hotspot
2. Share internet over PC Bluetooth
3. USB reverse tethering

I have tried the following trouble shooting steps:
1. Restart device
2. Reset internet settings (resets all WiFi, Mobile data, and Bluetooth settings)
3. Factory reset phone
4. Factory flash to Android 10 update in December (Using this method: https://android.gadgethacks.com/how...actory-images-android-using-fastboot-0175277/, and factory image "10.0.0 (QQ1A.191205.008, Dec 2019)")
5. Factory flash to Android 9 from August (Using same method and factory image: "9.0.0 (PQ3A.190801.002, Aug 2019)"

I have not been able to find any threads for this problem specifically, so to me it seems very likely this is just a hardware issue and that I am the unlucky one to experience it :/

I have ordered a replacement phone, but it won't come until next week so I'm wondering if anyone has any other ideas on how to troubleshoot this problem.

Thanks in advance!

 

[olbriar]

Hello and welcome to Android Forums. Your Pixel acts as if the IMEI has been blacklisted. I can't imagine the update causing such but I can't imagine a hardware failure coinciding with the update either. I hope that you enjoy your new phone.

 

[MrDrProfMD]

Hello and welcome to Android Forums. Your Pixel acts as if the IMEI has been blacklisted. I can't imagine the update causing such but I can't imagine a hardware failure coinciding with the update either. I hope that you enjoy your new phone.

Thanks for your response. Is there any reason my phone would randomly be put on an IMEI blacklist?

Another thing I should add is that I am living in Germany. I got the phone with Google Fi, which I still have and just pause the service. I have an eSIM for Google Fi and an eSIM for Telekom here in Germany. Is it possible that having two eSIMs caused the problem?

 

[olbriar]

The IMEI was a long shot on my part. I can't imagine why it would be blocked. I hope another will have something helpful to add. I am sorry that you are experiencing problems and wish I had more to lend.

 

[ocnbrze]

i would take the phone in to your carrier and see what is going on. it might be something on their end or it could be a hardware failure of sorts.

 

[steiny180]

Router / modem reboot ??? ...

 

[Jfalls63]

Not familiar with eSim but I've had a problem with the APN name of the carrier I use changing after a software update. I use a MVMO using Verizon network and APN name defaulted to Verizon.
No data connection till I figured out what happened and edited the APN name back to tracphone.

 

[ocnbrze]

Router / modem reboot ??? ...

it's not just wifi, but mobile data as well.......though that is always a great way to start troubleshooting wifi issues.