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Pixel 3 - Lost all internet connection ability after update

Discussion in 'Android Help' started by MrDrProfMD, Jan 19, 2020.

  1. MrDrProfMD

    MrDrProfMD Lurker
    Thread Starter

    Hello, I have a Pixel 3 that has been working great up until 2 days ago, when the most recent Android 10 update was released: 10.0.0 (QQ1A.200105.003, Jan 2020, TMO/Fi)

    The problem is that the phone lost it's ability to connect to internet in any way, both WiFi and mobile data.
    These are the ways I have tried to connect to the internet:
    1. PC as WiFi hotspot
    2. Share internet over PC Bluetooth
    3. USB reverse tethering

    I have tried the following trouble shooting steps:
    1. Restart device
    2. Reset internet settings (resets all WiFi, Mobile data, and Bluetooth settings)
    3. Factory reset phone
    4. Factory flash to Android 10 update in December (Using this method: https://android.gadgethacks.com/how...actory-images-android-using-fastboot-0175277/, and factory image "10.0.0 (QQ1A.191205.008, Dec 2019)")
    5. Factory flash to Android 9 from August (Using same method and factory image: "9.0.0 (PQ3A.190801.002, Aug 2019)"

    I have not been able to find any threads for this problem specifically, so to me it seems very likely this is just a hardware issue and that I am the unlucky one to experience it :/

    I have ordered a replacement phone, but it won't come until next week so I'm wondering if anyone has any other ideas on how to troubleshoot this problem.

    Thanks in advance!
     

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  2. olbriar

    olbriar  
    Moderator

    Hello and welcome to Android Forums. Your Pixel acts as if the IMEI has been blacklisted. I can't imagine the update causing such but I can't imagine a hardware failure coinciding with the update either. I hope that you enjoy your new phone.
     
    Dannydet and ocnbrze like this.
  3. MrDrProfMD

    MrDrProfMD Lurker
    Thread Starter

    Thanks for your response. Is there any reason my phone would randomly be put on an IMEI blacklist?

    Another thing I should add is that I am living in Germany. I got the phone with Google Fi, which I still have and just pause the service. I have an eSIM for Google Fi and an eSIM for Telekom here in Germany. Is it possible that having two eSIMs caused the problem?
     
    ocnbrze likes this.
  4. olbriar

    olbriar  
    Moderator

    The IMEI was a long shot on my part. I can't imagine why it would be blocked. I hope another will have something helpful to add. I am sorry that you are experiencing problems and wish I had more to lend.
     
    ocnbrze likes this.
  5. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    i would take the phone in to your carrier and see what is going on. it might be something on their end or it could be a hardware failure of sorts.
     
    olbriar likes this.
  6. steiny180

    steiny180 Android Enthusiast

    Router / modem reboot ??? ...
     
    ocnbrze likes this.
  7. Jfalls63

    Jfalls63 Android Expert

    Not familiar with eSim but I've had a problem with the APN name of the carrier I use changing after a software update. I use a MVMO using Verizon network and APN name defaulted to Verizon.
    No data connection till I figured out what happened and edited the APN name back to tracphone.
     
    ocnbrze likes this.
  8. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    it's not just wifi, but mobile data as well.......though that is always a great way to start troubleshooting wifi issues.
     
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