Hello everyone and thanks for taking the time to read this message. First of all, I know nothing about the Samsung Galaxy Tab 2 7.0 except for what she tells me. Anyway she uses it mostly to play games and make calls but she does have internet access and has no problems with that. However when she tries to open youtube by the icon or the play store by the icon it gives a message saying she "has no connection to the net". She somehow thinks I should be able to solve the problem immediately and I did try searching for answers but could not find. I appreciate any help that I can get. Thanks.