Hi, I'm new to the board.
I have AT&T, so keep in mind this may be their issue as opposed to the phone itself. The problem is, my service is not working. For the past couple days I have had little to no service (basically, I have had 1 or no bars of service) and the phone is essentially not working. I did a factory reset (which is a massive pain, by the way, since you have to back up ur pics and contacts), as I was instructed by AT&T support, which did not help. I took it to the store and they replaced the SIM card, which did not help either. The AT&T store claims that in my area (L.I., NY), they are doing some sort of conversion to 4G and it is a problem for most people that have 4G, and the conversion will be completed May 15th (!!!). Does this make sense?? I am beyond frustrated at this point. For some reason, this morning when i woke up my texts have been working, but I still cannot make phone calls. Does AT&T seriously think its OK to basically screw over their customers who have 4G phones for 3 weeks while they do some sort of conversion? Please help in any way you can, I really appreciate it. Thank you.
I have AT&T, so keep in mind this may be their issue as opposed to the phone itself. The problem is, my service is not working. For the past couple days I have had little to no service (basically, I have had 1 or no bars of service) and the phone is essentially not working. I did a factory reset (which is a massive pain, by the way, since you have to back up ur pics and contacts), as I was instructed by AT&T support, which did not help. I took it to the store and they replaced the SIM card, which did not help either. The AT&T store claims that in my area (L.I., NY), they are doing some sort of conversion to 4G and it is a problem for most people that have 4G, and the conversion will be completed May 15th (!!!). Does this make sense?? I am beyond frustrated at this point. For some reason, this morning when i woke up my texts have been working, but I still cannot make phone calls. Does AT&T seriously think its OK to basically screw over their customers who have 4G phones for 3 weeks while they do some sort of conversion? Please help in any way you can, I really appreciate it. Thank you.