1. Download our Official Android App: Forums for Android!

Support problems with new s2

Discussion in 'Android Devices' started by saurabh79, Dec 10, 2011.

  1. saurabh79

    saurabh79 Newbie
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    14
    Joined:
    Mar 17, 2011

    Mar 17, 2011
    14
    0
    15
    I recently brought a new galaxy s2... the phone is great.. was able to upgrade the phone..but i am facing the below problems ...

    a) Location services on google map is not working..whenever i try to get current location, it always says cannot connect to location services..

    b) I have a win7 64 bit pc.. i am unable to connect to the system.. it gives me error of cannot find device drivers.

    c) when i am trying to play songs, sometimes the phone hangs in between and i need to remove the battery and reboot.. it happened on the samsung music app and the winamp app aswell. i am playing the music via my micro sd card.

    kindly help me solving these issues.. thanks in advance for your help.
     

    Advertisement

  2. Medion

    Medion Android Expert
    Rank:
    None
    Points:
    233
    Posts:
    1,851
    Joined:
    Aug 14, 2010

    Aug 14, 2010
    1,851
    957
    233
    Male
    Auburn, WA
    a) Make sure that all of your location services are enabled and you are outside with a clear view of the sky. Most of the time I've noticed that it's that first lock that is a PITA.

    b) Disconnect the phone, select the Kies option to troubleshoot connection issues, follow on screen instructions, then reconnect. Let me know if this doesn't work and I'll run you through the FULL uninstall procedure (simply uninstalling won't help).

    c) Load your music on the internal storage and see if that fixes the problem. If it fixes the problem, then that likely means that your SD card is faulty.
     
  3. saurabh79

    saurabh79 Newbie
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    14
    Joined:
    Mar 17, 2011

    Mar 17, 2011
    14
    0
    15
    a) location service problem got solved by installing gps status and running the phone without the sim card and reboot with the sim.

    b) kites troubleshooting is something i have tried multiple times and it didnt work..kindly guide me with the full uninstall process you mentioned.

    c) for the music issue, i will try copy the data on internal card..and will update the post..

    thanks for your help.. looking forward to the process regarding unintalling kites.
     
  4. patrat7

    patrat7 Member
    Rank:
    None
    Points:
    16
    Posts:
    32
    Joined:
    Jun 10, 2011

    Jun 10, 2011
    32
    3
    16
    Boxing Instructor and Full Time Student
    NZ
    make sure usb debugging is off as this can cause the computer to see it properly.
    under settings>applications>deveopment make sure its not ticked
     
  5. patrat7

    patrat7 Member
    Rank:
    None
    Points:
    16
    Posts:
    32
    Joined:
    Jun 10, 2011

    Jun 10, 2011
    32
    3
    16
    Boxing Instructor and Full Time Student
    NZ
    also don't use kies. there is no use for it at all except for cable drivers
     
  6. ajay.acharyakv

    ajay.acharyakv Well-Known Member
    Rank:
    None
    Points:
    26
    Posts:
    99
    Joined:
    Aug 16, 2011

    Aug 16, 2011
    99
    3
    26
    Male
    Marketing Professional
    Bangalore, INDIA
    Kies is very useful: to make it work, you must ensure Outlook is closed at time of Installation. Also, any previously used Sync software should be disabled. Else it wont work no matter what you do.
     

Share This Page

Loading...