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returning samsung captivate *sigh*

Discussion in 'Android Devices' started by etufte252, Dec 19, 2010.

  1. etufte252

    etufte252 Lurker
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    So i bought the samsung captivate from amazon on november 19, and it arrived the 26th. I immediately fell in love with it, and the whole idea of android, however, I am beginning to regret buying this piece of shit phone

    I bought this phone to replace my gps, won't lock on to anything, claims im in new york, I LIVE IN CHICAGO!

    My phone turns off every time i lock it (standby mode), which is not acceptable, as I use this phone for my work

    The lag isn't as bad as people were saying, but enough to be annoying

    what i really want to do is return this phone for the iphone 4, does anyone know if i can bring this to at&t store, even though i didn't buy it there, and replace it with an iphone 4?
     

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  2. BookLover

    BookLover Android Expert
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    No. You have to return and exchange thru your original point of purchase.
     
  3. etufte252

    etufte252 Lurker
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    Thanks for the quick reply

    Do you know If i could return it with Amazon for a refund, or will they only exchange it?
     
  4. DT

    DT Android Expert
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    If you bought it direct from Amazon (vs. through another vendor on Amazon), then I imagine they'd have a reasonable return policy. I mean, I know people who have returned televisions and other major electronics.
     
  5. drapacioli

    drapacioli Well-Known Member
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    Your best bet would be to call Amazon's customer service, they will be able to sort the whole thing out a lot faster than we could. I'm sorry to hear about your GPS issues, it seems a lot of people have that problem. I guess I'm lucky to not have it, though I rarely use the GPS to begin with. Let us know how it goes.
     
  6. EarlyMon

    EarlyMon The PearlyMon
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    Last I heard, Amazon had a 30-day return policy - don't know if it applies to phones.

    If I were you, I'd contact Amazon immediately - you might already be a day late.
     
  7. etufte252

    etufte252 Lurker
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    thanks everybody! i will make the phone call and update when i hear back from them
     
  8. jdCaptivate

    jdCaptivate Android Enthusiast
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    You got a lemon. Why don't you return it and get a working model.
     
  9. shoman94

    shoman94 Newbie
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    Yea.... it's to bad.... getting a lemon sucks and is the only reason I will only buy from an at&t store or best buy.... paying a bit more is worth it to me. Cell phone quality assurance isn't very good IMHO.

    Love my Cappy
     
  10. nancybout

    nancybout Member
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    I have No problems w the gps..I'm so sorry:( I read peole are having problems with that issue and sounds like u are not alone!!!To many thats a big issue!!
    I use google maps,and it tells me my exact location.I would call amazon.
    I Am close to my 30 days..I like it still,and don't want to change,yet the iphone 4 sounds nice too!:) GOOD LUCK!
     
  11. nyydynasty

    nyydynasty Android Expert
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    i say move to NY so then it'll be accurate and you can keep it!!
     
  12. Shelbster

    Shelbster Guest
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    I have a feeling he's going to say the same thing cliff lee said about moving to ny...

    Ummmn, no thanks
     
  13. shark974

    shark974 Well-Known Member
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    Not returning my Captivate here. Definitely keeping it for sure.
     

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