Samsung S4 - Can't reply/forward email

[Gary_Hughes]

On my Samsung Galaxy S4, I can receive emails, send new emails, but I can't reply to or forward emails. I get the following - 'loading messages.' It cycles continuously. I've tried the following: deleted cached data for all apps; deleted and then added back my email account. No help. Same problem occurs whether I'm home or at work.
Thoughts/suggestions?
Thank
Gary

 

[svim]

More details please. Are you using the default email app your S4 or an email app you've installed? Also, which email service are you using?
Offhand it sounds like there's just a configuration error, specifically the SMTP setting.

 

[lunatic59]

I think this was discussed in a similar thread. It's an incompatibility with the email client and a WebView update. Go to settings>apps and show system apps, find WebView and uninstall updates.

 

[carlrjr]

lunatic59 is correct; go to app Google Play, menu My apps & games and uninstall / restore factory version of "Android System WebView" to fix "Loading Messages..." when you attempt to Forward or Reply an email. This worked for my Samsung Note4.

 

[Gary_Hughes]

Lunatic,
WebView was indeed the problem. Many thanks for steering me in the right direction. Problem solved!
Gary

 

[lunatic59]

You will just have to watch to see if WebView updates again and if Samsung updates it's email app to fix the compatibility issue with the new WebView.

 

[Khwaja]

Thank you so much for posting this solution. It has been driving me nuts for last 3-4 days (I tried every thing including deleting and recreating my account in the email client) as I could not reply or forward emails however could create a new email. I also noticed that if the email was very short in content then I was able to reply/forward.

 

[Robert Reed]

This works, but the updates are being automatically being applied again. How can I stop the updates until this issue is resolved?

 

[lunatic59]

You have to go into your play store settings and turn off auto updates for apps. You'll still get the notification that an update is available, but it won't automatically apply it.

 

[RayT311]

I think this was discussed in a similar thread. It's an incompatibility with the email client and a WebView update. Go to settings>apps and show system apps, find WebView and uninstall updates.

Did it and forward works again.

 

[myphonehasfailedme]

Help... I can't get to the WebView

 

[svim]

If you're looking for 'WebView' its official name is 'Android System WebView'. Should be in your Settings >> Apps menu pretty close to the top of the listing.