Root [Sprint] looking to root but phone won't restart

[Majestic_]

I have a fairly new HTC One. It works nearly perfectly except it won't restart on its own. Which is keeping me from trying to root it. If I hold the power button and hit restart it'll shut off and not turn back on and I'll have to hold the power button and the center of the volume keys to get out to boot back on. If I just press the power of button it turns off and turns on normally. This is also keeping me from updating. It'll download I go to install it starts to reboot but once it boots down nothing. I have to hold power and volume buttons again. If anyway could help it be greatly appreciated.

 

[gibbs1984]

Have you actually tried to root the phone yet?

If you have tell me what steps you have done and in the exact order you have done them please.

 

[Majestic_]

No I haven't tried to root the phone yet because I'm afraid that if it reboots then I might not be able to get it to turn back on

 

[gibbs1984]

I don't think that this will stop you unlocking, rooting and flashing a custom ROM. Actually it might fix the issue.

The issue might be a hardware issue although I doubt it.

Try it in Safe Mode:

Turn fastboot off in your power settings.

1. Switch off the device.
2. Power it on
3. Once you see the HTC splash screen, press and hold the Volume Up key till the phone boots up in Safe Mode

Where did you get the phone from?

 

[Majestic_]

I'll try that. And I got the phone from best buy