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Support Unable to get past the lock screen on my S6 after update?

Discussion in 'Android Help' started by d4yw4lk3r, May 25, 2016.

  1. d4yw4lk3r

    d4yw4lk3r Lurker
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    May 25, 2016
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    Phone updated last night and i havnt been able to use it since, keeps asking for a lock screen password which i have never set? and everytime i try have to wait another hour before i can enter another ahhh!!
    I would factory reset but dont want to lose all my contacts is there any way round this ??

    Daz
     

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  2. Tibor Penczinger

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    If the password is not 0000 then u have to factory data reset your phone. Google sign in was removed after 4.4 ... next time u better save your contacts to your Google account so u can walk over these problems.
     
    #2 Tibor Penczinger, May 29, 2016
    Last edited: May 29, 2016
  3. girolez

    girolez Often Off Piste
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    May 29, 2011
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    Hi

    It would be asking for your fingerprint backup password if you had a fingerprint lockscreen set.
     
    Tibor Penczinger likes this.

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