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General Who to complain to?

Discussion in 'Android Devices' started by kraze0g, Dec 27, 2009.

  1. kraze0g

    kraze0g Android Enthusiast
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    im just looking for a phone number before i get rid of the eris in terms of the problems and frustrations it has caused me during this holiday season when i needed a nice phone and camera the most. i feel that calling the local verizon store is not enough, is there a 'universal' number i can call to leave a complaint and what i think that will be recorded on their computers? i heard someone say 611 will do this?

    thank you.
     

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  2. esn

    esn Android Enthusiast
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    What issues are you having?
     
  3. thetomlin2

    thetomlin2 Guest
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  4. Caddyman

    Caddyman Android Expert
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    Mechanical Piping Designer
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    *611 is verizon customer service yes, but like said above, what are your issues?
     
  5. kraze0g

    kraze0g Android Enthusiast
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    lock ups, random scrolling in 'phone' so it dials wrong people (people i shouldn't be calling at certain times), lag issues (talked to my verizon sales rep who NOW tells me this is geared toward a 'budget phone', so the hardware is not up to date - couple years old - if i wanted a budget phone i would have paid the extra 100 for a non-budget phone for this is my business phone - none of this was told to me at purchase, misleading, i guess i should have known with the 'free' offer).

    major issue happened over xmas, took pics while with family (you know, those pics you save for a lifetime?) and sent it as mms texts to my girlfriend who was away at the time so we'd both have them and my phone locked up (again) and she didn't recieve the mms text's (why? i dont know) and the pictures are not on the sd card or anything. talk about a f*ck up. this phone is just not reliable for me. im happy for those who are pleased with it, but after these experiences, im not. i want my money back or a new phone, but first i want to express my feelings to someone who can make a note of a real unhappy droid eris user.

    got a corporate number from the verizon store who also say this is unacceptable, going to call today. not looking for sympathy, just want to get a few things off my chest before i return it.
     
  6. AllSpades

    AllSpades Newbie
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    sounds like you may have just gotten a defective phone. my girlfriend was getting lockups on hers, but she took it back to a Verizon store and exchanged it for a new one (basically no questions asked) and the new one has been perfect.
     
  7. Bswartz95

    Bswartz95 Android Expert
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    They are sending me a new Eris through the mail. I hope my new one is perfect. Since using the menu button to unlock my phone, I have not had any freeze ups. My battery is not consistent though. Some mornings I wake up at 97% remaining and other days there is only 75% charge left. Very frustrating. There doesn't seem to be any rhyme or reason to this.
     
  8. kraze0g

    kraze0g Android Enthusiast
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    this is my second eris, the first i admit was just a defective phone. it locked up on the home screen constantly and i had to keep calling customer service who kept telling me to pull the battery until they replaced it finally. figured i'd give it another shot..... yeah... ;(
     
  9. JimmyHat

    JimmyHat Well-Known Member
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    If you still have problems with the replacement handset, cut your losses and got to a regular non smartphone and wait on the Passion.
     

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