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Support Will Not Scan - No Wifi Connection

Discussion in 'Android Devices' started by RogerHunt, Jun 6, 2011.

  1. RogerHunt

    RogerHunt Newbie
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    Taking care of special snowflakes
    Eastern Massachusetts
    OK I'm a complete Newbie with android phones.

    My Optimus M is 2 months old - and today flat out refuses to scan for networks and shuts off the connect to wifi button. I also noticed it no longer has a MAC address listed. This phone is not rooted.

    I am screwed and needing a complete reset ?

    I guess I will have to figure out how to backup before doing so..
     

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  2. UKCatFan

    UKCatFan Android Expert
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    I have not heard of this happening, but you might try taking the battery out for a while to see if it resets anything. Just a few minutes should be fine, but you could leave it out overnight to be sure. If that does not work, I suggest going to a corporate store to have it looked at since you are under warranty and not rooted.
     
  3. RogerHunt

    RogerHunt Newbie
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    Thanks - for the suggestion. I left it out for 10 mins to no avail. Maybe leave it out tonight and check in the AM. Otherwise a visit to the Corpy store is my future.
     
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