Looks like this happened again.
1. When I go to my universal inbox (envelope with blue circle) it prompts me to add an account. ie..enter email address and password to auto set up a new account.
I called AT&T and spoke with the guy for about 20 minutes. He had me go to my Gmail app and send a message to their att test account that does a trace I think its
ttg@att.com or something. It went fine when I used my Gmail app and also when I used my yahoo app on the device.
He opened a chat with the AT&T device team that was specialized for these devices.
We checked a few more things, then he asked me to just re-add my exchange account. I told him NO WAY. Troubleshooting this should not mean that we re-add the account.
He kept going back to the corporate exchange as the culprit since we were able to test from yahoo and gmail.
I had to re-define the problem as.. I'm unable to see my gmail account and my yahoo account from my consolidated inbox. That seemed to help keep us on track.
He got back on the line after a few minutes and said that he was going to transfer me to Samsung directly.
I got on the line with them, and explained the issue. His first response was to have me do a soft reset. (take out the battery for 20 minutes). I pushed
and tried to find out why. He said that will refresh the firmware and clear the cache.
I said, if we've got the phone in the damaged state now, dont you want to check something to see why we've hit this issue. If you soft reset we're going to clear any evidence that we have. He agreed, but basically said that this is the process. Then he said that they've had other issues with this email box after its been running for a "long time" I asked, whats a "long time"? He couldn't tell me. How frequently do you suggest that I do this soft reset? I asked. Nightly he replied. then he suggested that I download an application called K9 which seems to be working well and has been tested by the Samsung group.
It's been 20 minutes and Im going to call him back now. Not sure that this would help anyone but here is the number for Samsung 1-888-987-4357.
Stay tuned!
I tried to call the Samsung 888# and transfer to the android support option I think its #4. Every time it dropped the call.
Finally I selected the option for Accessories and had them transfer me.
When I finally got to an agent, I asked if I could speak with the agent who I formerly spoke with his name was Harris. She said No. I asked if she knew him,answer was still no. I then asked where I was calling, she said samsung. I asked the call center name.... she said texas. I then asked for her Agent ID. She questioned why I needed it and said that she isn't allowed to give it out. She assured me that she was the only one with her name at the call center.
She reviewed the ticket and asked me to re-boot the phone. I explained to her that I just removed the battery for 20 minutes and that I hope that we can start from there. She then said that she would be transferring me to the level 3 (Thanks Lourdes)
Spoke with a nice guy named Ariel in level 3 When I asked how I can get back into contact with him he said that when I register the phone I should get a direct level 3 number..(Im trying to figure this out now)..
Stay Tuned.. On Hold with Ariel.....