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Android 4.0.4 & Sense 4.1 update rolling out in Europe now.

over at xda several people have posted that they are being told by htc csrs that the rollout is by imei number and unbranded uk phones (like mine) will take "awhile". someone else pointed out that the last ota update for this group came about two weeks later than the orginally announced date. i can't recall exactly, but i do know it took longer and there's probably a worn spot on my haptic screen where i kept hitting check for updates! anyway, i went to the htc uk site (the download is not, of course, mentioned on the us site) and sent an email complaint. at minimum htc should make clear the method it is using for rolling out the ota and give a timeframe by imei batches if that is what it's using as a starting point. anything else is nonsense, as all they are doing is creating disgruntled customers.
 
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But they have to stagger the rollout somehow and, even if they explain their method, there will still be disgruntled customers. Why is my phone in the last batch? Why did I get the update two days later than I was originally told? They really can't win.

Don't get me wrong, I'm impatient to get the latest update but I feel that, overall, HTC are pretty good at dealing with software issues. At least by (so far anyway) launching regular updates, they are acknowledging and attempting to rectify problems.

The people I really feel sorry for are those with branded handsets who maybe won't receive this update for another couple of months.
 
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there are always complaints. that doesn't mean you don't give out better information. as it is, customers are only getting the info after they complain; the complaints don't change the way things are done, so what's the percentage in not giving out the info to begin with? at least that way the company can convey that it has thought things through and is handling updates in an orderly fashion. right now the impression they give is that they have a plan that doesn't work or that they don't know what's going on. i love my hox, but no wonder taiwan has to worry about bailing out htc.
 
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I guess because, in many ways, no information is better than wrong information.

I think that they have thought things through and are handling updates in an orderly fashion. The only problem is that both of us are further down the list than we'd like.

i don't mind not being at the top of the list. but who knew there was a list? people had to complain to find out. not good pr.
 
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Careful - an ruu will wipe your phone as it updates it! It is coming (though god knows when) so if you want save your data you just need to hang on.

Wish there was some info from HTC on the update schedule.

This is apparently no different to the last update - and the jb update is likely to be the same - UK about a week past mainland Europe.
 
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Hi guys!

I would like to update my htc one x to htc sense 4.1, but when chec the software updates: "your phone is up to date"

wtf..??? I'm in UK, o2.. whats the problem?!? pls help..:thinking:
Quite straightforward really, the update has not yet been rolled out in the UK on any network (whether the phone is branded or unbranded). It should be available very soon.
 
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