Account Issues

Discussion in 'Virgin Mobile' started by halesvu, Jan 4, 2013.

  1. halesvu

    halesvu Member
    26

    Sep 19, 2012
    11
    1
    26
    Female
    College Student
    California
    So I sold my Optimus Elite today and had reset the phone. But I got a message on my Reverb from Virgin saying I added $25 to my account. Does this mean the phone is still linked to my account? How do I disconnect it? Any help is much appreciated.
     

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  2. Atma

    Atma Well-Known Member
    523

    Dec 26, 2011
    6,069
    2,901
    523
    Male
    Survival
    North Carolina

    Hi halesvu. :ciao: I moved your thread to the Virgin Mobile forum. You'll probably get a better answer here.

    I would think you would have to call VM and have that phone deactivated from your account so the other person could activate it on their own account.
     
  3. halesvu

    halesvu Member
    26

    Sep 19, 2012
    11
    1
    26
    Female
    College Student
    California
    @ Atmazzz, thanks. I went ahead and called vm for assistance. So far, not so helpful. They've sent a report for me to investigate the problem. Hopefully I hear back from them soon.
     
  4. Atma

    Atma Well-Known Member
    523

    Dec 26, 2011
    6,069
    2,901
    523
    Male
    Survival
    North Carolina
    Any luck with VM yet?
     

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