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Account Issues


  1. halesvu

    halesvu Member

    So I sold my Optimus Elite today and had reset the phone. But I got a message on my Reverb from Virgin saying I added $25 to my account. Does this mean the phone is still linked to my account? How do I disconnect it? Any help is much appreciated.

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  2. Atma

    Atma Well-Known Member


    Hi halesvu. :ciao: I moved your thread to the Virgin Mobile forum. You'll probably get a better answer here.

    I would think you would have to call VM and have that phone deactivated from your account so the other person could activate it on their own account.
  3. halesvu

    halesvu Member

    @ Atmazzz, thanks. I went ahead and called vm for assistance. So far, not so helpful. They've sent a report for me to investigate the problem. Hopefully I hear back from them soon.
  4. Atma

    Atma Well-Known Member

    Any luck with VM yet?

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