Help Hero won't connect to PC

[JLeslie]

Up through yesterday I've had no problem connecting my Hero to my main PC (Win7 x64) for charging or data transfer. But now today I connected it up and I get a message that the PC can't install the driver and that the device isn't recognized. I don't know why it would be trying to install the driver when I've had it connected numerous times before so the driver should already be loaded.

Any ideas why it would suddenly fail? The charging aspect of course still works since that's just a physical connection.

I can connect the phone to another PC running Win7 x86 just fine. I can also connect a different phone to the x64 PC so USB is working on it. Perhaps I need to somehow remove the drivers from the x64 PC and try it again.

JL

 

[LBPHeretic]

Try going into Device Manager with it connected. Maybe you can uninstall the device.

I have never personally run into this issue though. Let us know if the above helps.

 

[JLeslie]

Try going into Device Manager with it connected. Maybe you can uninstall the device.

I have never personally run into this issue though. Let us know if the above helps.

Sorry I forgot to say that I already tried going into DM and uninstalling then doing a discover of new devices. It gave me the same message that it couldn't do it.

JL

 

[LBPHeretic]

Are you using the OEM USB cable? Sometimes third party cables can act wonky with the Sprint HTC Hero.

I have seen charging issues and PC detection issues. If an OEM USB cable is what you are using, maybe you need to replace it.

 

[JLeslie]

Are you using the OEM USB cable? Sometimes third party cables can act wonky with the Sprint HTC Hero.

I have seen charging issues and PC detection issues. If an OEM USB cable is what you are using, maybe you need to replace it.

That was it! Thanks! It's still puzzling to me though why the cable I was using works fine if the phone is connected to another PC, but works only for charging now on my main PC. If the cable is going bad then it should be affecting the phone in the same way no matter which PC it's connected to.

 

[LBPHeretic]

The Sprint HTC Hero has always been kind of sensitive to this, in my experience. It hates third party cables too.

My friend tried a third party USB cable to charge his handset and the screen would start going nuts. It was like it was possessed.

 

[JLeslie]

The Sprint HTC Hero has always been kind of sensitive to this, in my experience. It hates third party cables too.

My friend tried a third party USB cable to charge his handset and the screen would start going nuts. It was like it was possessed.

This was a third party cable which worked fine for years and still works with the phone and other PCs. It just stopped working completely with my main PC. But the cable that came with the phone works great.

 

[LBPHeretic]

I supposed it depends on the handset though. I actually was curious about this and I tried a third party mini-USB cable on my Sprint HTC Hero.

It did not act as crazy as my friend's handset did. It did, however, not want to connect to the PC and it kept making the plug in and unplugging sound that Microsoft Windows XP makes.