Okay guys. I would like to perform a factory reset on my phone. I have followed this direction but I have not option to "Pick Factory data reset or Pick Reset phone" I'm trying to avoid the method of removing the battery and holding down the volume button while powering on because I have an otter box and its a pain.
The only options I have are 3 check boxes when I go to Privacy. Display message text. Back up my settings and Automatic restore.
Why don't I have these options below? Any help would be greatly appreciated!
1. On the main home screen, select menu
2. Pick Settings, then Privacy
3. Pick Factory data reset
4. Pick Reset phone
5. Enter the password if prompted, then confirm by selecting Erase everything
The only options I have are 3 check boxes when I go to Privacy. Display message text. Back up my settings and Automatic restore.
Why don't I have these options below? Any help would be greatly appreciated!
1. On the main home screen, select menu
2. Pick Settings, then Privacy
3. Pick Factory data reset
4. Pick Reset phone
5. Enter the password if prompted, then confirm by selecting Erase everything