In-call issueSupport


Last Updated: 2013-07-12 18:06:10
  1. mamastewart

    mamastewart New Member

    I just got my S4 and upon attempting to make my first call, there was no sound. The person I was calling could hear me but I could not hear them. It was resolved when placed on speaker phone. I have made several calls since on speaker with no issues but it is just dead silence when trying to make a call regularly. Is this a known issue? I am getting the phone replaced but I am just wondering if maybe I should go with something else.

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  2. Sierra255

    Sierra255 Well-Known Member

    Did you try adjusting the volume?
  3. mamastewart

    mamastewart New Member

    Volume button works fine. I can even see the bar on the screen showing I am adjusting it. There is absolute dead silence on the phone during calls.
  4. Sierra255

    Sierra255 Well-Known Member

    Sounds like you may have a defective phone then. I'd take it back and get a new one. I haven't heard of this being an issue on this phone, so I wouldn't worry about it happening again. It was likely an isolated case.

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