Hello everyone,
I have an S6 that I use a LOT in the car, so I need bluetooth. I swear by Motorola, had several H720's and wore them out, then bought an H730. Suddenly after the last Android update to 6.0.1, my H730 would disconnect in the middle of any 3rd party call (skype, Viber, etc) forcing me to removing headset, cycle it off and on, after which it would work ok till the next time. Assuming the H730 was defective, I bought a new Motorola Boom. Guess what? the Boom will work fine until you hang up. The next 3rd party call you get the phone answers with the handset, NOT the earpiece. basically the same issue.
I went to Verizon. They replaced the phone free of charge (3 months old). Guess what? Same issue.
I called Verizon support chat. After 2 hours, they told me to contact Samsung.
I called Samsung chat. After 1 1/2 hours of 'are you sure the headset is turned on?' questions, they said the headset was bad. I said the headset is new, as is the phone. They said 'I know nothing of this issue.' The headsets worked fine prior to the 6.0 update. "Thank you for calling Samsung. is there anything else I can do for you today?"
This morning I called Motorola. I had not even finished my first sentence when the young lady said 'yes we are aware that after Android updated their software some of our units are now incompatible.'
She offered to replace my Boom with the new Whisper, a much more expensive unit, for no charge. I am taking her up on the offer.
I have 2 issues here: First, the forums are filled with this issue and the hardware people are all playing dumb, except Motorola. My applause for them stepping up and handling this.
Second, Shame on Android for releasing code that we are forced to take, that literally takes us BACK in time with technology. I now have a perfectly good H730 that is more of an earring than a device I can use thanks to Android's update. Whom do I see about that refund? I have spent almost 2 days tracking this down, all the while driving while resetting my headset, a dangerous and distracting process.
Without the phones and accessories, the Android software is useless. Android knows they have the market cornered here regards to OS, they need to look at what is affected when they make a change. The ripple effects go on forever.
So for anyone who has read this far, Motorola is stepping up and helping with Bluetooth issues if yours is suddenly not working. Call 888-508-6052 for Moto Bluetooth support. But as a result of this 'update', Android has basically taken about 40% of Motorola's bluetooth accessories right off the market. That should be an interesting conversation.
Doug
I have an S6 that I use a LOT in the car, so I need bluetooth. I swear by Motorola, had several H720's and wore them out, then bought an H730. Suddenly after the last Android update to 6.0.1, my H730 would disconnect in the middle of any 3rd party call (skype, Viber, etc) forcing me to removing headset, cycle it off and on, after which it would work ok till the next time. Assuming the H730 was defective, I bought a new Motorola Boom. Guess what? the Boom will work fine until you hang up. The next 3rd party call you get the phone answers with the handset, NOT the earpiece. basically the same issue.
I went to Verizon. They replaced the phone free of charge (3 months old). Guess what? Same issue.
I called Verizon support chat. After 2 hours, they told me to contact Samsung.
I called Samsung chat. After 1 1/2 hours of 'are you sure the headset is turned on?' questions, they said the headset was bad. I said the headset is new, as is the phone. They said 'I know nothing of this issue.' The headsets worked fine prior to the 6.0 update. "Thank you for calling Samsung. is there anything else I can do for you today?"
This morning I called Motorola. I had not even finished my first sentence when the young lady said 'yes we are aware that after Android updated their software some of our units are now incompatible.'
She offered to replace my Boom with the new Whisper, a much more expensive unit, for no charge. I am taking her up on the offer.
I have 2 issues here: First, the forums are filled with this issue and the hardware people are all playing dumb, except Motorola. My applause for them stepping up and handling this.
Second, Shame on Android for releasing code that we are forced to take, that literally takes us BACK in time with technology. I now have a perfectly good H730 that is more of an earring than a device I can use thanks to Android's update. Whom do I see about that refund? I have spent almost 2 days tracking this down, all the while driving while resetting my headset, a dangerous and distracting process.
Without the phones and accessories, the Android software is useless. Android knows they have the market cornered here regards to OS, they need to look at what is affected when they make a change. The ripple effects go on forever.
So for anyone who has read this far, Motorola is stepping up and helping with Bluetooth issues if yours is suddenly not working. Call 888-508-6052 for Moto Bluetooth support. But as a result of this 'update', Android has basically taken about 40% of Motorola's bluetooth accessories right off the market. That should be an interesting conversation.
Doug
