I'm getting a "Connect" phone Tuesday in the mail because my "Indulge" screen doesn't work on the first 3rd leftside of screen from top to bottom. I need to get all my pictures and videos off the "indulge" but when I hook up my "indulge" to my laptop I can't get acces to the pictures and videos. It starts charging but for some reason I can't get access to my files. I check my laptop to see if it is showing up but it isn't. What am I doing wrong ? Thanks !