Anyone have any idea what is going on with Otterbox and their problems in processing orders for the defender case for EVO? I received an email directly from Otterbox stating the case was in stock ready to ship on Wednesday 11/10. My card has been processed, but the website states they have no order history. Called customer service twice, and was given a very generic answer stating there is an IT glitch in their system, but not to worry my order is safe and will be shipped within a week??? What gives? Is this thing ready or not? Have been waiting since June for this case! Furthermore the customer service division of this company of which I have heard so many good things about, comes across as inept, uninformed, and downright rude to speak with. What is going on?? Have I made a mistake in ordering this protective cover for my EVO?