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Tried to buy app, order cancelled, cant re-buy app?


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  1. sitlet

    sitlet Banned This Topic's Starter

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    I tried to buy an app the other day. I always try apps out, and do end up requesting a refund a lot if the app doesnt fit my needs. When I went to buy the app, it said the order went through, and started downloading. But then it just stopped in the middle of the download, and I got another email saying my credit card on file was expired, and the order was cancelled. I didnt know I had an old card on file, so I followed the link to add my new card to my account. I did so, and went back to repurchase the app, and it wouldnt let me buy it again, it said I already had an order pending. Today, I tried again, and it says that since I already bought the app, I cant get a refund this time. I dont want this, as I may need to refund it if I dont like it. And I never actually bought it the first time.

    I contacted the dev through their site, and received an email saying they have no control over that, and I would have to contact google. I searched everywhere to find out how to contact google, but couldnt find anything. I found a ton of help pages, that all say to contact the dev, which I already did.

    So does anyone know how to actually contact Google about this? I assume I need to contact somebody that works in the Market, but I'm not sure.
     

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  2. Cudda

    Cudda Well-Known Member

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    This happened to me a while ago when I tried to buy a game. My phone download said "Authorizing Purchase" for at least 3 or 4 days before it stopped. It then allowed me to re-buy the app, but I didn't even bother to try to re-buy it though.
     

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