Verizon Not Allowing Retail Purchased Phones to Retain Unlimited?

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  1. TzuDohNihm

    TzuDohNihm Well-Known Member

    I upgraded my line on the 26th to keep my unlimited data with the Galaxy SIII. I am not interested in keeping it, preferring instead to sell it and apply the money towards an Incredible 4G.

    I put the Galaxy SIII up on Ebay on the 29th and it was purchased via Buy It Now within two hours for $650 and the buyer promptly paid for it.

    Fast forward to last night, July 2nd, and I receive an email from the buyer asking me to refund the money and cancel the transaction because:

    I have requested additional information from this individual as to their current standing with VZW and why a CSR might have told them they could not activate this phone and keep their unlimited data. I will post as much clarifying information as possible once the buyer responds to my email.

    In the meantime has anyone else been hearing conflicting information post 28th? Does anyone *coughcoughAntimonyERcoughcough* have any thoughts as to what this person may have been told besides having spoken to an ignorant CSR?

    Also, a little advice if anyone cares to offer it. I am inclined to feel that this buyer should have done their due diligence and made sure the purchase they were making would be able to be activated to their account and am inclined to not cancel the transaction.

  2. UncleMike

    UncleMike Well-Known Member

    Did your eBay listing include a claim that the buyer would be able to activate this phone on their current unlimited plan? If so, you may be stuck if Verizon won't activate the phone for them.

    As to why they were told it can't be done, might it matter that they did not purchase the phone directly from Verizon?
  3. Clementine_3

    Clementine_3 Well-Known Member

    From everything I've read that shouldn't matter at all. Nowhere did it say that the phone HAD to be purchased at full retail through Verizon.
    I was in a corporate store the other day (seeing about moving some lines to pre-pay) and got talking about the new plan w/the rep. He said "you can always buy from ebay" when we were discussing keeping unlimited data.
    I think they (the reps) just really don't know what's going on yet. They should, but they probably don't. Let's face it, consistency among CSR's is not one of Verizon's strong suits.
  4. Cares

    Cares Well-Known Member

    Tell the buyer to keep calling back to another CSR. It can be activated and keep unlimited.
  5. TzuDohNihm

    TzuDohNihm Well-Known Member

    Here is the description from my listing(complete with typo I just noticed)

    That last paragraph is backed by VZW's own words throughout this entire mess.
  6. AntimonyER

    AntimonyER AF Addict VIP Member

    You rang? ;)

    I would get clarification before cancelling for sure. Verizon has advertised loudly that putting a new (or used) phone on your line that you purchased via a method other than subsidized upgrade will allow you to keep your unlimited data.

    The way your buyer quote reads, its as if he is attempting to move the unlimited data to another line or something, instead of just replacing the phone on that line...
  7. TzuDohNihm

    TzuDohNihm Well-Known Member

    I was thinking the same thing. I asked about current phones and lines hoping to help clarify for the buyer that they don't move the data plan but move the phone numbers around if they have multiple lines.

    I'm pretty sure the whole thing will boil down to an ignorant CSR.
  8. trife

    trife Well-Known Member

  9. VoidedSaint

    VoidedSaint Resident Ninja VIP Member

    i would also be cautious about returning his money for the device, no telling what condition it is in, or what has been done to it.
    gcobb likes this.
  10. TzuDohNihm

    TzuDohNihm Well-Known Member

    It hasn't shipped yet. The terms of the auction are for the buyer to receive it after I receive it. It is shipping July 11th according to VZW.
  11. bamaredwingsfan

    bamaredwingsfan Well-Known Member

    He is just trying to get out of the deal. Six pack of beer says he found one cheaper an thinks he can save some money.
    strodbldr likes this.
  12. lmarine6523

    lmarine6523 Active Member

    Just a thought, but did the eBay buyer have unlimited data on a 3g phone or a 4g phone? I know that the unlimited data code for a 3g is different from a 4g, so he might have had to already be on unlimited data 4g to add another 4g phone to that same line and keep unlimited. I went into VZW on 6/27 and bought a subsidized 4g Droid 4 for my son, upgrading him from unlimited data on a 3g to the 4g. I kept both the unlimited data and the $20 Talk Text Data promo discount. Anyway, I just didn't know if he might be having the problem because he was switching from 3g to 4g after 6/28.
  13. TzuDohNihm

    TzuDohNihm Well-Known Member

    This was my biggest concern. Although I would think if he is in the middle of a contract most would be 4G, wouldn't you think? I pre-ordered a DINC and my upgrade was due 12/28/11 and my contract actually ended in April.

    If this is the case then wouldn't he be liable for not having done his homework prior to buying the phone and this technically isn't my problem but his?

    *EDIT* And if this is the case I bet that VZW is going to be hearing this scenario quite a bit and running into trouble.
  14. sorka

    sorka Well-Known Member

    The buyer is either lying to get out of the deal or they already didn't have unlimited.
  15. TzuDohNihm

    TzuDohNihm Well-Known Member

    Here is the response to my request for additional information. Anyone notice a problem with it?

  16. sorka

    sorka Well-Known Member

    The question is is there anything right with it? It flows as though it's been trimmed and edited or even just made up. He doesn't clarify that he already has a phone on unlimited and would like to keep that plan.

    Have the buyer refer to paragraph 7 of this page:

    Share Everything

    Have the buyer start a new chat session with a CSR and have him ask this question:

    "Hi, I am a current Verizon customer. I have a smartphone with unlimited data. I would like to upgrade my phone and keep my current unlimited data plan *as is* without changing it or extending my contract. I understand that if I purchase a Samsung Galaxy S3 through retail or other third party without using my subsidized upgrade that I may activate the new phone on my account without making any plan changes or extending my contract."

    And have them send you the unedited transcript.
  17. Rachel A

    Rachel A Well-Known Member

    Here's my concern:

    'If you want to keep unlimited data, you have the option to pay full retail price for a new phone.'

    To me that would be a get out clause forcing you to have to purchase a phone from them to qualify - thus making the option of buying a phone from a third party no longer viable.
    damewolf13 likes this.
  18. sorka

    sorka Well-Known Member

    Yes, but their executives have been quoted numerous times stating that what they mean by this is not subsidized by verizon. It doesn't say full MSRP and proof that that's what you paid.

    Verizon has had a long standing policy that if you swap out one phone with another and you didn't buy it through a contract extension, it doesn't change your existing plan.

    They have 20 year old plans that people are still on that have never been changed.
    AntimonyER likes this.
  19. Rachel A

    Rachel A Well-Known Member

    True - but what an executive states and what's in black and white are often two radically different things.

    If VZW want to play hardball then this text allows them that get out clause.

    Just my 2c is all...
  20. OutOfPhase

    OutOfPhase Premium Member

    If Verizon is trying to do it with this, then they will try and make you switch plans if you ever break your phone(not covered under Manufactures warranty) and have to swap it out for one of your old smart phone or one you bought off of ebay.
  21. sorka

    sorka Well-Known Member

    Except that the FCC prevents them from requiring that you purchase the device through them. You are free to purchase the phone from any third party retailer you like.

    Also, there are many other verizon support forum posts by verizion representatives clarifying the retail vs subsidized issue.

    I myself have two S3s on order and plan to sell them on ebay or craigslist.
  22. Rachel A

    Rachel A Well-Known Member

    I think that the FCC rules may only dictate what can be attached to the network and used. I'm thinking that this still gives VZW leeway to decide on the contract terms and conditions for said device - especially since in this case the unlimited data plan is long since gone (bar us grandfathered users).

    Don't get me wrong here - I'm not saying I'm right or that VZW operates in a fair and editable level. Just playing Devils advocate is all based on what Big Red state on their website.

    I doubt Verizon would honor anything simply because it appears on this or any other forum. They're going to push hard to get us off the unlimited plans so don't expect them to play fair here.
  23. Rachel A

    Rachel A Well-Known Member

    Quite possibly. Personally, as of right now, unless I get it in writing from a Sales Rep or any other official I'd personally be somewhat hesitant to buy a phone off eBay or wherever and expect them to hook it up on my unlimited plan.

    Now, if we start to see posts here of users successfully achieving this then we may be getting somewhere but I for one don't want to be the Guinea pig for this experiment!

    Right now we're hearing that this may be an issue, so all this is pure speculation and conjecture on my part based on the evidence I have thus far seen. YMMV.
  24. TzuDohNihm

    TzuDohNihm Well-Known Member

    My biggest issue with what he sent me is the part where he says he has a SG2. Verizon never had a Galaxy S2. I'm on my way to a corporate store to get a ruling from them.
  25. Aokusman

    Aokusman Well-Known Member

    Personally I would not refund jack. If he did not do hid home work, tough on him. You did not lie to him. You put out information that was put out by various Verizon pr reps over this issue. That said, Verizon can't mandate that you must buy from them, in order to use their network.

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