Looks like Samsung has launched a dedicated site supporting the Galaxy S - www.galaxyshelp.com
I contacted their live chat on the site and asked about the GPS issue. Here's a short snip of the conversation
I contacted their live chat on the site and asked about the GPS issue. Here's a short snip of the conversation
Ruth: We need to perform soft reset by removing and reinserting the battery. If the issue still persists, check the signal strength. Turn OFF and turn ON the GPS. If the issue still persists, the device need service at the service center.
Visitor: OK. I'm in a building right now and don't exect to be able to get a signal in here anyway. I've tested the GPS functionality in several ways and have made several changes to GPS settings. Some seem successfull at first but never fully resolve the issue. I'm a member of several forums specific to the Galaxy S and we've all shared our experiences and settings. The community is under the impression that Samsung has acknowledged that it's aware of the problem and is working on a firmware fix. I'm mainly contacting you to verify that that impression is correct. Can you tell me if Samsung knows about the problem and is working on a fix?
Ruth: Please allow me to go through the inquiry.
Ruth: As this is the level-1 Tech support I recommend you to contact our Level-2 tier at 1-877-EZ2GALAXY (1-877-392-4252) regarding your query.
Ruth: You will get the exact information about the issue and firmware update to fix the issue.
Visitor: OK. Thank you for your help Ruth, I will do just that!
I'm going to call Tier 2 now Visitor: OK. I'm in a building right now and don't exect to be able to get a signal in here anyway. I've tested the GPS functionality in several ways and have made several changes to GPS settings. Some seem successfull at first but never fully resolve the issue. I'm a member of several forums specific to the Galaxy S and we've all shared our experiences and settings. The community is under the impression that Samsung has acknowledged that it's aware of the problem and is working on a firmware fix. I'm mainly contacting you to verify that that impression is correct. Can you tell me if Samsung knows about the problem and is working on a fix?
Ruth: Please allow me to go through the inquiry.
Ruth: As this is the level-1 Tech support I recommend you to contact our Level-2 tier at 1-877-EZ2GALAXY (1-877-392-4252) regarding your query.
Ruth: You will get the exact information about the issue and firmware update to fix the issue.
Visitor: OK. Thank you for your help Ruth, I will do just that!