Chat Transcript
Please wait while we find an agent to assist you...
You have been connected to Karin.
Karin: Hi John, thank you for contacting HTC Support. Please can you elaborate on your query?
John: Hi Karin
John: yeah, saorry
John: I spoke with a guy via chat yesterday about the OTA update you have ongoing at present
John: He said unbranded handsets would be first, followed by the network branded handsets later
John: I gave him my IMEI and apparently I'm branded
John: however, there is no network software on my phone and I have Android 2.2.1, software number 1.72.405.3
John: now I thought that would mean I was unbranded as the 1.72.405.3 firmware is a stock HTC ROM
John: can you confirm please?
Karin: If you give me your serial or IMEI number, I can have a look for you
John: ok, thanks.
John: IMEI - 69 Dude
Karin: Just a moment please
John: no probs
Karin: It seems as if orange may have used the unbranded rom for updating, or that they have used the same version number.
John: hmm, strange
Karin: Because I can see that the phone is branded, and that 1.72.405.3 is the same number as the stock rom.
John: does that mean that because I have a branded IMEI, I'll have to wait until Orange release the update or will I get it directly from you guys? I got the 2.2.1 (1.72.405.3) update in December and I wasn't aware the networks released that software version so I presumed that came straight from you
Karin: You should get your updates from Orange rather than us.
John: ok thanks, so it's done by IMEI then?
Karin: What is done?
John: the update, I presume you guys have a list of unbranded IMEI's to send out updates to?
John: sorry, I wasn't very clear there
Karin: The release of updates is done automatically from a server, we have no opportunity to manually send out updates to specific devices.
John: yeah, again sorry I didn't really make myself clear again, How do you decide (automatically) who gets the update? I presume only unbranded handsets get it from you and branded get it from Orange/O2/Vodafone etc. Do you have a list of unbranded IMEI's that you tell the server to can get the updates or is it done by some other means?
John: sorry, that's my last question, I promise
Karin: I have double checked it with a colleague because I was not sure, but
the update is released randomly (no choice of IMEI or serial) directly from our servers to all unbranded devices. At the same time we have given the networks the updates for them to tweak to their branding, which they release.
John: ok, thank you very much for your time and I apologise for the strange queries
John: you've been most helpful
Karin: No worries at all, we are here to inform. Thank you for contacting HTC, have a lovely day!