I have an Egiant T18 tablet which keeps looping on startup. When I access the factory reset options page, I cannot scroll through the options since the tablet does not have a volume up/down button. Tried attaching to PC so I could use the Android multi tool to perform the factory reset, but I could not find any drivers to download (nor could Windows find any) for Egiant anywhere and, consequently, my PC cannot identify the tablet...VERY frustrating indeed...any solutions???