Sprint systems slow/down?

[dave158316]

i was at radioshack since 10am and its not almost noon... i left while they try getting my evo activated.... this is killing me i want my phone and i got other things to do today!!!

 

[phalcon]

Yes, I appointment is in about 20 mins and I just got a call from BB saying that Sprint's website just went down. The rep asked me if I want to change my schedule or come in ~20 mins later. I told her I will come in 20 mins later.....can't wait to hold my baby XDD
Hope it will recover really soon

Well, I have a friend in ATL that says it's slow there, but moving as long as the CSR keeps trying. I went in at 10 am and it's been nearly 2 hours and I haven't heard peep from RS. I'm about to call them and see if they've made progress. It sounds like if they keep trying they can get through, so I'll probably just go down there and wait to force them into being a bit more vigilant.

 

[tmac4life]

yup i'm with you guys, i was there for over an hour and was told to come back. I am hoping it is sooner rather than later!

 

[libai8268]

Well, I have a friend in ATL that says it's slow there, but moving as long as the CSR keeps trying. I went in at 10 am and it's been nearly 2 hours and I haven't heard peep from RS. I'm about to call them and see if they've made progress. It sounds like if they keep trying they can get through, so I'll probably just go down there and wait to force them into being a bit more vigilant.

Well, I have other appointments in an hour, I hope it won't take too long for them to get my EVO activated. Otherwise I might have to leave before they finish it. (Noooooo~~~~)

 

[Scarlett920]

I just got back from RS in downtown Manhattan. Haven't got my phone because the CS told me that they can't log into Sprint's system or get through on the phone. Anyone else being told this? If it's true you'd think Sprint would plan a little bit better knowing the kind of volume they have incoming.

I just got back from the RS store in lower downtown Manhattan and I was told the same thing. I didn't make a big fuss cause I work about 5 mins away from the store. I also noticed that they about 15 EVO in the store window on display!

 

[sanjsrik]

RS in Battery Park in NYC just called asking if I could come in later because their systems are all down to Sprint.

 

[raqball]

I have been waiting since 9am for my port to go through..... 2 hours and counting....

 

[Ashenor]

Gah i need to switch a instinct back to my friends upgrade line and then switch it to my line still also after RS actually gets it switched over.

 

[phalcon]

I have been waiting since 9am for my port to go through..... 2 hours and counting....

Porting is a little different. What you're waiting on is your old carrier to release your number to Sprint. The trouble we're having is that Sprint's own servers are way overloaded because they didn't plan properly for a metric assload of requests to their servers.

 

[SkunkApe]

So they can call in then to activate it?

they did for me. the system kept timing out, couldn't do anything

 

[chazglenn3]

I've been at Radio Shack since 6 this morning and it is now 9...they are still trying to activate it...

 

[phalcon]

they did for me. the system kept timing out, couldn't do anything

How long did calling in take? The RS CSR told me that phoning in for activation was way backed up too. Hmmm.

 

[SkunkApe]

How long did calling in take? The RS CSR told me that phoning in for activation was way backed up too. Hmmm.

it was pretty quick actually. they ended up activating 3 phones in about 10 min.

 

[DUBious]

Yup all systems are down. I was able to activate mine around 6am. Only took me about 10 minutes. I feel bad because I keep pulling my EVIDENCE out front of my customers waiting.

 

[tjwoo]

My appointment was at 1pm. They called me saying that sprint system was down, telling me they must reschedule me for after 4pm. It is now set for 4:30pm.
A little disappointed, but not totally unexpected. It's launch day after all.

 

[Ashenor]

Yup all systems are down. I was able to activate mine around 6am. Only took me about 10 minutes. I feel bad because I keep pulling my EVIDENCE out front of my customers waiting.

Any luck trying to call in and do it?

I hate to hold my friend up all afternoon since he is doing me a favor as it is.

 

[Eric_SoCal]

We just got back from Sam's Club in Gardena, California. We waited about 45 minutes before the rep could get the system up. Once it was we were out in about 10 minutes with our phones.



Eric

 

[unwallflower]

I wouldn't say they are DOWN completely... I just had mine activated (literally walked out of the store 10 minutes ago). It's just very, very slow. It took a little over an hour.

 

[asaberan]

This is absolutely ridiculous. If they knew there was such a demand for it (touting that 1.2 million people pre-registered/pre-ordered) then they should've been ready for this. There is absolutely no excuse to launch a phone on a Friday and expect people to wait all day to get activated. I'm going to a Sprint store to get mine shortly and if it doesn't activate quickly, I'm going to tell them to keep it. I'll just order online and get it next week instead. I'm not spending half my day in a store waiting on a system that should've been ready to meet the demand ahead of time.

 

[Kidmet]

Just got back from best buy. It took 90 min, but they got it done. Sounds like some best buys are being lazy!

 

[Android 17]

It took me 2 hours to get my phone at my RS, their network was down/incredibly slow. Oh well, I'm just glad to finally have it.

 

[joeyv69ragtop]

ugh, I wish I had checked the forums before I wasted my lunch break driving to BB only to be told they could not activate my phone. A phone call would have been nice. Anyone else planning to go get their EVO please call ahead so you don't waste your time.

 

[mrvirginia]

ugh, I wish I had checked the forums before I wasted my lunch break driving to BB only to be told they could not activate my phone. A phone call would have been nice. Anyone else planning to go get their EVO please call ahead so you don't waste your time.

**** that! i have an appointment! they WILL give me my phone. i'm calling no one lol

 

[clambert1273]

my BB just called me and told me not to worry about coming in at 10:30 (PST).. they can't activate now I don't know when I should try...

 

[KaeEss]

I'm in Ohio and during my purchase they were getting alot of timeouts when setting up my account. They just kept trying and eventually the registration went through.

Yeah, same here in Maryland. They just kept trying @ BB until it went through