Emailing HTC regarding Inadequate Battery

BleepBlorp · May 21, 2010

you sir are a schmuck, can't help... so you complain bout complaints. exercise your ability to shut the hell up and keep from trolling cuz you are absolutely bored. Its like going to people looking for fixes and solutions and calling them stupid for wanting it. Have fun being dicked by companies. Believe it or not, mass complaints were the only way any additions to both iphone and android OS's/hardware came to fruition. I never call people out, but damn, go make real friends, not people you argue with over the internet. Wether or not we can change current state of things is one thing, but you sure as hell know it will effect things to come.

ps. schmuck!

BleepBlorp · May 21, 2010

ps... that was directed towards Garment69

ghettosmurf60 · May 21, 2010

BleepBlorp said:
you sir are a schmuck, can't help... so you complain bout complaints. exercise your ability to shut the hell up and keep from trolling cuz you are absolutely bored. Its like going to people looking for fixes and solutions and calling them stupid for wanting it. Have fun being dicked by companies. Believe it or not, mass complaints were the only way any additions to both iphone and android OS's/hardware came to fruition. I never call people out, but damn, go make real friends, not people you argue with over the internet. Wether or not we can change current state of things is one thing, but you sure as hell know it will effect things to come.

ps. schmuck!

lol

Ryobi · May 21, 2010

Randino said:
Also, doesn't the Eris come with the 1500 battery, why would one have a 1500 and the other a 1300?

Randino · May 21, 2010

Randino said:
Also, doesn't the Eris come with the 1500 battery, why would one have a 1500 and the other a 1300?

No man, I checked the Eris has a 1300 in it also...still bad that the Incredible doesn't have a bigger battery....you are a loser Randino!

SeattleYanksFan · May 22, 2010

Poorly written, too wordy, and unnecessary use of CAPS. Sorry, but if I worked at HTC and received that email, I'd hit "send to trash."

Besides, my battery life is excellent.

scuasteve · May 22, 2010

I'll throw some wood on the fire...

SO, your basically complaining that your phone doesn't last long enough when EVERYTHING turned on? Do you have any concept of electronics, or how much energy running a GPS receiver draws, or running a wifi connection pulls? Talk time cannot be compared to how long the device will last when the data connection is active, as well as GPS and bluetooth and wifi are all in action. Nor should standby time since that number is based off the phone sitting there doing nothing but waiting for a phone call.

IMO you're being incredibly unreasonable in your expectations of a phone that does a lot of things. I can understand your frustration, and eagerness to prod companies to improve their devices and battery technology, but to SLAM them, and even come across as pissed off, irritated, AND rude, ect, when there isn't any other device out there that is any better, is beyond me. Even if HTC put the 1500 battery in the phone, your looking at a 14% gain? So you would be happy with an extra 45 minutes? (if that)

I say if you don't like it, return it, get your money back and get something else if your that fed up with it... I spent 3 hours browsing the internet on mine last night, and started with 40%... 3 hours of the screen on, dataconnection running, texting people, is pretty damn good in my book - none of the smartphones i've had up to this point have even come close...

michaelkahl · May 22, 2010

Zaggs said:
Except isn't the EVO's battery also larger then the 1300 in the Incredible and hence would not fit in the Incredible's frame?

Yes but the 1500mAh TP2/Imagio battery fits as others on this forum have discussed.

scuasteve · May 22, 2010

BleepBlorp said:
you sir are a schmuck, can't help... so you complain bout complaints. exercise your ability to shut the hell up

ps. schmuck!

Pot calling the kettle black? Who's really the schmuck?

The guy wrote a scathing letter because he had some expectation that he was buying a phone that defies the principals of electricity and would last all day while having every transmitter/receiver enabled and in use on the thing...

I don't disagree with you saying complaints and emails and the like get things added, because they do, but to come across hostile and rude doesn't accomplish anything but getting the letter immediately deleted and his email address sent straight to the spam filter. There is such a thing as tact and he clearly used none of it.

armoredsaint · May 22, 2010

BleepBlorp said:
you sir are a schmuck, can't help... so you complain bout complaints. exercise your ability to shut the hell up and keep from trolling cuz you are absolutely bored. Its like going to people looking for fixes and solutions and calling them stupid for wanting it. Have fun being dicked by companies. Believe it or not, mass complaints were the only way any additions to both iphone and android OS's/hardware came to fruition. I never call people out, but damn, go make real friends, not people you argue with over the internet. Wether or not we can change current state of things is one thing, but you sure as hell know it will effect things to come.

ps. schmuck!

LOL! but dude you need to seriously chill, it's just a phone.

ccltek76 · May 22, 2010

I actually emailed HTC awhile back, and after about 2 weeks they finally got back to me with the following response in regards to my concerns about the battery life:

"Hi. I

xitis · May 22, 2010

Am i the only one who is confused? If people would have rather had a 1500 instead of 1300 battery it would only increase the longevity of the device by about 15.4%. If you are running into battery issues after 5 hrs what good is another 45 min or so? If its a rom issue, app issue or something else i still dont see what on earth a 15% increase in the factory provided battery life is going to do. I have a usb charger at home, in my car, at work and can even charge it off my laptop if i want. I would love to have better battery longevity, but i dont see what the real difference would be for 15%. I hope someone can point me in the direction of a battery that has 2 times the life or more. Also, a nice case that would cover the extra bulk and the camera would be great. The battery is relatively small and i would not mind the extra bulk and give a little more protection to the camera.

P M · May 22, 2010

FYI there's an acknowledged response from HTC on this thread:

http://androidforums.com/support-tr...ting-response-htc-regarding-battery-life.html

I've just received a 1500mAh OEM battery for the TP2 and am happier with this slight increase in phone usage.

Product development can be rough, simple things can be easily overlooked:

-perhaps HTC cut VZW a huge deal with having an excess inventory of 1300mAh batteries.

-Or perhaps VZW didn't anticipate such a huge demand for the item (hence the backordered status) and as a result, forecasted lower sales numbers that wouldn't yield a decent ROI WITH a higher capacity battery.

-Or perhaps this design flaw was simply overlooked during the initial specification stage (maybe VZW had a huge desire to make sure the entire phone was below a specific weight limit).

-Or it could be as above linked thread, where a software hiccup has caused unwanted battery drain (maybe that ROM wasn't installed on the prototypes during testing and was already approved for production but then a last-minute complaint by VZW caused another ROM to be installed that wasn't fully tested).

Like I said, product development can be rough, I can understand the frustration on the customer's (end-user) side; however, I can also understand all the stupid things that can happen during the development process (I'm a product engineer myself).

I'm just happy that VZW finally has a great phone and since this is the first CDMA-SnapDragon Processor phone EVER, i'd anticipate that naturally there will be issues anyway (in a perfect world there wouldn't be any issues at all upon any very 1st release of a brand new product). So until we get that ROM fix, I'd either a) get a fatter battery or b) learn how to prioritize features/progs wisely.

actofgod · May 22, 2010

Just scored a HTC Model: RHOD160 - 1500mAh battery for $9.99 on ebay with free shipping....worth it!

garment69 · May 22, 2010

BleepBlorp said:
ps... that was directed towards Garment69

Wow, that really stung.

atakin77 · May 22, 2010

I will say from the top every phone I get now has worse battery life than the one before it. I was expecting worse battery performance. Yet, I must say that the battery drain of this phone is surprising. I plug it in whenever I have the chance, and that simply is not right. I am not a power user by any means, and for this phone to not last a whole day is frustrating. For those quoting the 5.2 hours of "talk" time as justification of poor life and how I should accept it, that is longer than the official "talk" time of my BB Tour (5 hours), the battery of which I almost never had issues with lasting an entire day. Short of wifi, the Tour has many of the same features, and I don't even use wifi that much to conserve the battery on my Incredible.

I find it funny that some people here are really ripping into the author of this thread for voicing a legitimate concern about this phone. I guess some people are willing to accept it and get quite upset, like you are pointing a finger at them, but I have never had to go out and buy a new battery a week into having a new phone. Replacements, yes, but never so soon as this one.

dragonhead08 · May 22, 2010

I love how far we've come with phone technology. I love everything about my incredible. Its a shame battery technology hasnt been able to keep up. Still knowing how battery intensive this phone is Verizon should of speced the 1500 battery. Cheap bastards. yeah its only 14 percent, but its better then nothing.

drPheta · May 22, 2010

Bash me all you want for "complaining" about poor battery life, but saying nothing means nothing gets done. Maybe VZW and HTC didn't need me to say anything, however my letter to them simply ensures that they know one more person in the real world is experiencing battery issues on top of everyone else who may have sent a letter.

On a lighter note, my battery has increased to 12 hours of uptime since my first days with it (still running stock 1300mAH), and I emailed a formal letter to upper management. The letter can be seen on the original post and below:

To whom it may concern:

I hope this letter brings light to a major flaw in one of your newest products. I have recently purchased a HTC Incredible smart phone, and I am very happy with how the phone performs tasks with exceptional ease and speed. However, I am disappointed in the atrocious battery life of the device. With the advancement of technology, inclusion of complex radios and hardware, and the amount of power necessary to process immense amounts of data I understand today’s smart phones will consume batteries quickly. What I don’t understand is why a 1300mAH battery has been given to the HTC Incredible while its older, less power hungry HTC counterparts have 1500mAH batteries. I am not suggesting the 15% increase in capacity to be a significant improvement over the current battery, but I am curious as to why HTC and Verizon did not anticipate the dramatic battery drain while still stocking it with a smaller power pack.

As it stands today, my phone lasts anywhere between 6-12 hours per day (depending on my usage.) To circumvent this issue, I have been charging my phone throughout the day, turned down screen brightness, minimized my usage of GPS and WiFi, cut down on internet usage, and essentially handicapped the phone in order to achieve roughly 12 hours of uptime. Still, requiring users to charge their phones throughout the day is unacceptable, because we should not be expected to carry, or have access to, a charging station at all times. Granted, real world usage times vary from what is stated on spec sheets, but 12 hours of multiuse-uptime is a far cry from some combination of a claimed 5 hours talk time and 6 days of standby. Furthermore, I assure you that my phone is on standby for the majority of those 12 hours I’m squeezing out of it. Simply put, there is something wrong with the battery, the hardware, or (hopefully) the software.

I have waited for a long time for Verizon to offer an Android phone of this caliber, and on paper the Incredible fulfilled all of my requirements. Unfortunately, the device has one major flaw that keeps it from living up to its name. I am aware that new devices naturally need to have kinks ironed out, and that is why I am writing you. I certainly appreciate your time in reading this letter, and I look forward to some sort of resolution to the HTC Incredible’s battery life.

Regards,

My name

nedroid · May 22, 2010

INTREPID-NY said:
This is a good battery that does not require a new cover. It won't double your battery life, but I've noticed the claimed 25% improvement:
Seidio - Your Single Source for Premium Smartphone Accessories

Below their product description they state:

* All battery life claims are dependent upon usage patterns, network configuration and many other factors; actual results will vary.

In order to obtain the full capacity of your Seidio battery, we highly recommend that you leave the battery/your phone on the charger for an additional 2-3 hours after the charging indicator turns green or the battery status shows full.

Quaoar · May 22, 2010

nightfishing said:
If you're not happy, return it and buy something else. Not sure what whining on a web forum will get you.

I am up to 14hrs after only a few days with the Seido (better than it was on my S1 for the first ~6 mos.) Would expect that to keep improving moving forward.

There is always a price to be paid for being an early adopter.

Your experience with the Seidio 1750mAhr mirrors mine. Now, the problem I have is the 1300mAhr rating on the OEM battery. If it were actually rated at 900 or 1100mAhr, I would feel much more comfortable with the OEM battery performance. 900mAhr for the OEM battery is much closer to my experience with a NEW 1750mAhr Seidio with 3 complete charge cycles.

Something about the OEM battery's 1300 mAhr performance and rating is, well, inexplicable, IMO.

marknhl · May 23, 2010

The complaint letter is legitimate. If you don't complain about an issue with a product, it won't get fixed. Also, complaining/requesting an improvement forces innovation (if the ROM is the actual issue) and that is better for everyone.

By the way... just how good does a complaint letter have to be for it to be taken seriously? Honestly put, if someone is not that intelligent, are their needs not legitimate? In my experience with customer service (which I will admit did not deal with claims), if someone was kind and nice then they had a very high chance at receiving my help. If they were rude (not to be confused with honest), then I was not going to go out of my way for them. The letter isn't a perfectly written paper and it is more forward than I would be, but it is close enough that it should be disregarded. The claims made are honest and decent enough. (By the way, the ONLY reason I wouldn't be that forward in a claim letter is because I took a class on HOW to write claim letters two semesters ago - compliment/state claim/compliment - a compliment sandwich is the basic idea.)

Why is everyone jumping all over this person for requesting that all of OUR phones be improved? Its your phone too - duh! (our best interest!!! lol)

Bearly · May 23, 2010

If the complaint is about a technical issue (in this case: battery), and the info is to be communicated to a technical group (e.g. engineers), make sure to list your complaints in a manner that the mirrors what the intended audience (engineers) work best with.

In other words, if your'e complaining about the battery, list the facts AND the testing "environment" - this makes things easier to trouble shoot.

Your letter reads like a novel. If the info is sent to engineers, the original and most likely non-technical reader at HTC will have to digest your info and summarize it for the engineers, meaning your intended tone and your major points might become distorted...like a game of telephone.

1) List the problem: "The battery drops from 100% to 90% within 20 minutes of the phone being idle."

2) List your general usage pattern/variables:

GPS on/off
WiFi on/off
average signal strength (bars?)
what else you're doing with the battery
how long you charge it for
the avg. battery life % reading before you plug in the charger
what apps normally run in the background

What I would recommend is that you supply a second page with all this info and, a the top of the page, mention that the following info to better assist the engineering team in troubleshooting your issue. The more info you can supply (detailed, CONCISE), the less back and forth communication is required between HTC and you. If HTC sees that addressing this issue will require a lot of communication with the client, they will be less likely to pursue the matter. Minimize this tedious task for them.

I just bought a slim extended battery from SmartV (or was it SV?) for $15 ($20 after shipping). It's 1600 mAh and someone else said they're getting great results with it. I'm leaving it on the charger overnight to avoid any "under-charging" issues.

I'll report back.

EDIT:

Yes, do NOT be rude or "whiny." In fact, you should START WITH PRAISE about the product. Maybe echo what you claim is a "general sentiment" that Apple's perceived superiority in the smartphone category is on the decline, and that you feel HTC deserves a lot of credit for its hard work.

See what I mean?

AGWednesday · May 23, 2010

drPheta said:
It isn't a complaint that I can't get more time out of the phone.

Yes, it is. Don't kid yourself.

drPheta said:
This email is meant to let HTC know that having us buy a phone, use it, and expect us to buy accessories to get the phone to work the way it was meant to be without compromising the features is ridiculous.

Talk: 5.2 hours max. (312 minutes)
Standby: 144 hours max. (6 days)

IIRC, standby time is calculated with all extras turned off. I'm guessing that means that everything the battery page doesn't list as "Android system," "Cell standby," and "Phone idle" would have to be shut down. I could see the phone lasting 6 days that way.

chris61292 said:
What is the battery life of the iphone? Not shit quoted by apple but actual real life use... is it comparable to the incredible?

The original iPhone also got roughly 4-5 hours of battery life.

Ryobi · May 23, 2010

Sigh... If only the 2150 was available.........I'd be in heaven. Stock battery blows, seidio 1750 isn't much better. 1500 isn't hardy worth it. How they got to these talk/standby times is a mystery to me.

marknhl · May 23, 2010

IIRC, standby time is calculated with all extras turned off. I'm guessing that means that everything the battery page doesn't list as "Android system," "Cell standby," and "Phone idle" would have to be shut down. I could see the phone lasting 6 days that way.

The original iPhone also got roughly 4-5 hours of battery life.[/QUOTE]

I would definitely expect that standby time is calculated with all extras turned off. However, we're not asking for 6 days standby. I want one day with heavy use or idle. It doesn't go passed 8 hours before I have to charge it. (I guess I'm doing well compared to the masses

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