Cricket update messed up my phone

[willsp28]

They said I would need to buy a new sim,which is fine but id like to know that a new sim would solve the problem

 

[willsp28]

Should I try to wipe it and reinstall firmware?

 

[lunatic59]

I think the best thing would be to stop in a Cricket store and have them do it for you.

 

[DonB]

Should I try to wipe it and reinstall firmware?

No don't wipe anything, Like I mentioned, go to a Cricket store, and have them check the phone, one of the agents there can check your phone with their SIM, to see if your card is defective. They can even check your SAIM and see if it is defective. That's the easiest and quickest way.

Also to make sure, your SIM has worked on this phone prior to the update, Correct ??

 

[DonB]

sometimes, these agents are npt so qualified to check all these

Listen, I am with Cricket also, you don't need them to be smart, you simply want them to check the SIM card, and make sure the issue is SIM related and not phone related, this is the easiest and quickest way to get a resolution for your issue.

1) They can check your current SIM
2) they can test their SIM in your phone

These 2 test cost nothing and no need to spend on a new SIM card, until you are sure of the issue. They don't need to be Rocket Scientist.

 

[DonB]

sometimes, these agents are npt so qualified to check all these

What did you end up doing, I may move your thread to the Cricket section, in-case you still didn't resolve, let me know

 

[willsp28]

hey guys it was the sim card, I had to buy a new sim card from kricket and now it works fime, I will be removing my sim card before doing any more updates in the future

 

[Martha Moser]

My experience (an educated guess)? It is not an Android Software update. It is, in my case an LG software update using Android name. I have most of the LG apps disabled or uninstalled and they're trying to reinstall and get back to business.

 

[Martha Moser]

sometimes, these agents are npt so qualified to check all these

You took the words right out of my mouth