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Galaxy S9 freezes when I connect charging cable

Discussion in 'Android Devices' started by tryoung71, Oct 30, 2019.

  1. tryoung71

    tryoung71 Lurker
    Thread Starter

    As the title suggests, my S9 started freezing when I connect a charging cable. I can't turn the phone off unless I press the volume down and power key at the same time to bring up the safe boot screen. I've tried the safe boot, but that doesn't help. I've tried shutting the phone down from this screen, letting it sit for a while, then power up, but it still freezes. I've tried a factory reset, but get the same results. Nothing I'm doing seems to be working.
    Can anyone shed any light on this issue for me?
     


  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    well if a factory reset does not work, then we can rule out a software issue. which leaves us with hardware. it could be the port or something. you might want to take it in and see if it is fixable.
     
  3. lvt

    lvt Android Expert

    Did you try to turn off the Debug mode from the Developer menu?

    Do you have another cable and charger to test? Does it happen with a non Quick charge charger?
     
    ocnbrze likes this.
  4. tryoung71

    tryoung71 Lurker
    Thread Starter

    I have not tried the 'debug' mode. However, I tried to use my induction charging stand, and I am getting the same results as plugging in a cable, so there is definitely an issue in the charging portion of the phone. How do I Get to the Developer menu? Is that by holding the volume down key and the Bixby key, powering up, then hitting the volume up key?
     
  5. Adrianitox

    Adrianitox Lurker

    Hi, did you resolve the problem? I have the same issue
     
  6. tryoung71

    tryoung71 Lurker
    Thread Starter

    A Verizon employee told me that it was a hardware issue and that I need a new phone. So I used the insurance that I purchased along with the phone to have a new phone overnighted to me. Upon receiving it and setting it up with all the same apps, the new phone experienced the exact same symptoms. I got frustrated and I
    Uninstalled the last 4 apps that I had installed. Apparently one of them was the culprit because I haven't had the issue since. I wish I could tell you what those apps were, but I honestly didn't remember.
     

Galaxy S9 Forum

The Galaxy S9 release date was March 2018. Features and Specs include a 5.8" inch screen, 12MP camera, 4GB RAM, Exynos 9810 processor, and 3000mAh battery.

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