On my 3rd Eris. Have contacted Verizon and HTC in hope of getting a different phone (Moto Droid or Incredible), and the reps have all said that HTC won't allow that. I've pretty much used every tactic, but I either get sent to tech or told to wait for new update. I keep reading posts from people that are recieving new, different phones, instead of a refurbed Eris. What am I doing wrong here? Those of you that have gotten new phones, please explain the secret method.