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Support HTC Incredible S stuck on white optus screen after update and factory reset. HELP!!

Discussion in 'Android Devices' started by teresahill, Aug 26, 2012.

  1. teresahill

    teresahill New Member
    Thread Starter

    Aug 26, 2012
    Brisbane, Australia
    Hi All,

    Im new to this forum, so please bear with me here :)

    Hubby bought my Incredible S for me for Christmas last year. It worked perfectly till i updated it in May (when that afternoon it froze and wouldn't turn on) i sent it back for repairs after speaking to HTC. Took 3 weeks for it to return, they apparently replaced the hardware. Ever since it has played up. Freezing multiple times a day, resetting itself constantly also. Anyways, today i got the new update message. I thought, if i update it again, maybe all these problems would bugger off. Not so. It downloaded the update, reset itself then has been stuck on the white "Optus" screen since. I left it for a while, and it didnt do anything. So i took the battery out, reset it, and it does the same thing. Doesnt go any further than the optus screen. So i tried factory reset. Does the same thing. Tried multiple times, each time gets stuck on that screen. Anyone have any ideas what else i can do? Or is too far gone and i have to send it back AGAIN?! Not happy Jan :(


  2. olbriar


    Jun 19, 2010
    Land of Oz
    Welcome to Android Forums. I'm sorry you are having so much trouble. Perhaps the good people here can help you. In any event, I hope you enjoy these forums and thanks for joining our community.
  3. KylieG

    KylieG New Member

    Sep 17, 2012
    Hi Teresa! Just wondering how you got on with your phone? I'm having the exact same issues - freezes, resets itself all the time. did the available update last night now its stuck on the screen and wont turn on, tired the reboot options etc and nothing is fixing it. Funny thing is I bought the phone for my daughter for xmas last year too. Its still under warranty so I'll probably just take it back to Optus but if you found a solution I'd love to hear it. Thanks!

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