It mostly seems to be when I'm using the phone on the right side of my face. I can't hold it in the 'natural' position pointing down my jaw-line, I have to hold it almost straight side-ways from my ear to my mouth. And I can completely forget about holding the phone with my face/shoulder when my hands are trying to tie the kids' shoes! They have no problem hearing me when I hold it on my left side, but since I'm right handed it gets awkward. Using an ear piece works, but I broke mine last week... Is this 'muffled' issue common with this phone?