1. Download our Official Android App: Forums for Android!

Support I need help !?

Discussion in 'Android Devices' started by jinksb86, Feb 17, 2011.

  1. jinksb86

    jinksb86 Lurker
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    7
    Joined:
    Feb 17, 2011

    Feb 17, 2011
    7
    0
    25
    Owner-Operator Purple Zombie Photography
    Houston
    So my boyfriend bought me a new phone for valentine's/ early bday present. My Huawei Ascend has malfunctioned from the start.... :( It turns off for no reason, then I can't turn it back on anywhere from a few minutes to a few hours. The screen just goes black and it won't boot up afterwords..

    I rooted it thinking it would solve the problem. The battery lasts longer, that is when it decides it wants to work. But it's still self shutting down. I def saw an improvement in the performance of the phone, but it did not solve the questionable shut down problem...

    I don't want to buy another phone, and I don't really have the money for a new phone.... not to mention I'm at wits end. I've only had this thing for a week....:thinking:

    Right before it turns its self off it gives an error message that says "Android system is shutting down" Even when it has a full charge it sometimes turns off for no apparent reason. Then won't turn back on right away.

    My provider (Cricket) won't even give me ideas on how to fix the problem because the phone was bought used. The gentleman my bf bought the phone from said he did not have any problems with it. And he barely even used it, But he also did not know how to, said it was too complicated...

    So I guess my question is, how do I figure out what the problem is and how do I fix it? Cause I love my droid, just not liking what it's doing...:(
     

    Advertisement

  2. Tokenpoke

    Tokenpoke Android Expert
    Rank:
    None
    Points:
    313
    Posts:
    3,110
    Joined:
    Feb 10, 2011

    Feb 10, 2011
    3,110
    1,156
    313
    Male
    Arborist (tree man)
    Miami, FL
    Have you tried factory or hard reseting? Don't forget to backup.
     
  3. BlastGT1

    BlastGT1 Android Enthusiast
    Rank:
    None
    Points:
    123
    Posts:
    732
    Joined:
    Jan 20, 2011

    Jan 20, 2011
    732
    335
    123
    Doesn't pay enough
    The Gate
  4. jinksb86

    jinksb86 Lurker
    Thread Starter
    Rank:
    None
    Points:
    25
    Posts:
    7
    Joined:
    Feb 17, 2011

    Feb 17, 2011
    7
    0
    25
    Owner-Operator Purple Zombie Photography
    Houston
    I have tried a hard reset, and I've backed everything up. I've tried everything I know..... and it's still powering down by its self. That's why I thought rooting it might solve it....
     
  5. Tokenpoke

    Tokenpoke Android Expert
    Rank:
    None
    Points:
    313
    Posts:
    3,110
    Joined:
    Feb 10, 2011

    Feb 10, 2011
    3,110
    1,156
    313
    Male
    Arborist (tree man)
    Miami, FL
    Sounds like possible malware or a hardware issue.
     
  6. BlastGT1

    BlastGT1 Android Enthusiast
    Rank:
    None
    Points:
    123
    Posts:
    732
    Joined:
    Jan 20, 2011

    Jan 20, 2011
    732
    335
    123
    Doesn't pay enough
    The Gate
    At times like these, my devious mind remembers the occasionally performed "buy-new-item-and-return-identical-old-item-in-new-box" trick.

    That off-topic thought aside, Tokenpoke could be onto something, you never know. It can't hurt to download an antivirus program and run a scan. There are quite a few out there in the market that you can download, but I personally would give this one a shot:

    Lookout Mobile Security - Android Application on the Android market
     
    KOLIO likes this.

Share This Page

Loading...