Should we charge you for the air you breath? No, but neither you, nor anyone else for that matter, is producing the air I breath. Or the comment you just posted? You certainly could, if I was made aware for the charges beforehand. Believe me, I wouldn't have posted in that case, which is also how a free market works. If people don't want to pay they won't , and they will remember not to buy from said manufacturer again. Since you seem to be so willing to pay for things. When you buy a phone for $200, and sign up for a 2year contract, you expect some customer service and support, along with a working device. If the device was working fine when you got it, you are paying for what you got at that time. If it was defective, you deserve an exchange or refund because it was defective. Updates are not implied when you purchase that product in any way. Buy a computer with windows 7 on it. The following Windows will not be a free upgrade, I guarantee it. You really don't think that updates should be included with that? That, manufactures shouldn't try and extort the system and get as much as possible out of it, even at the detriment of the customers. Again, free market. There are PLENTY of manufacturers that push free updates. Let these other guys charge for them and fall flat on their faces because nobody is going back and buying their products.