I'm admitting right up front that I'm new to the smartphones. I currently have a Dare and have had no problems with it (except needs a new battery), but would like to step up to a smart phone. I've tried two Motorola Droid's and both had the mute problem. Verizon CS worked with me on the first one and the longest a call lasted was 53 seconds! I sent both Droids back and went back to my Dare. I was considering the Eris, but then saw info on the Incredible. I like all the things a smart phone can do, but being able to talk on it is very important. I know no one will actually KNOW if the Incredible will have the same/similar mute problem as the Moto Droid, but does anyone have an opinion? Are they so similar in build that it might be an issue? Have to admit that the Moto Droid has made me very cautious about getting the Incredible.