Help Phone got registered as new in Play Store after JB update and factory reset!

[TadeoNYC]

It's probably too late to fix this, but i want to know what the hell went wrong? I backed up my phone last night with KIES and installed the Verizon JB OTA update this morning. The battery was draining like mad, so I did a factory reset. I set up like I should, my contacts transferred back but my apps were not reinstalled. I futzed around on the phone a bit, trying to figure it out and then decided to look at my account online. The phone is listed in my Play account as registered today! How could that be? And shouldn't my apps have transferred anyway? I did a factory reset when my phone was fairly new and it all went smoothly. On top of that KIES fails to restore my backup from last night.

Is this fixable? How do I make sure it never happens again?

 

[davidmanvell]

Make sure your play store is set up with the correct email address and you dd not mistype it or have multiple ones and it is trying to use a different one.

 

[TadeoNYC]

I'm definitely logged in to my account. The web based play store show my phone as registered today in the Settings tab.

 

[davidmanvell]

Does it show the apps you bought as being purchased still?

 

[wraithevolution]

All the apps you've bought should be tied to your gmail address. It shouldn't matter what phone you're using so long as you use the same gmail address. All the apps you've bought should show online on your account. If they don't, hopefully you have all your email reciepts from the apps you've purchased and you can get them all back.

 

[TadeoNYC]

I really don't know what is up with my phone. I have tried to go about getting the Play Store to work properly several ways now. I have access to all of my previously installed and purchased apps in the Play store. The problem is that some system apps, specifically AllShare Play for one are not under the installed list, they are in the all list. Allshare Play can be updated, but remains on the "All" list and not "Installed".

I switched to another google account I have which has never had an associated device, and it connected to Gmail fine, but in the Play Store the my apps list never loaded.

I am going to reset again and forgo the Verizon backup and see what that does.