pictures are grayed out - cannot attach to Messages

Pedro Vera

I have two almost identical phones:
1. Android 11, build RZBS31.Q2-143-27-7 (does not allow attach pictures, described below)
2. Android 11, build RZBS31.Q2-143-27-4 (does allow attach pictures)
The problem phone also has more recent "Android security update", "Google Play system update" and "Kernel version".

I am trying to use Messages app to send a picture to a contact.
1. Open message app
2. tap on existing conversation with contact
3. tap on paper clip.
4. It shows 'Recent', but with 'no items'. I have to navigate to SD card -> DCM -> camera
(this looks like it does not know that I have an SD card).
5. all of the pictures are grayed out and I cannot select any.

How to fix? It used to work. Though, I did not used to have to navigate to camera: it was the default view. I am not sure what changed. How to get back to that?

Permissions for Messages app:
Camera: Allow only while using the app
Contacts: Allow
Files and Media: Allow access to media only
Microphone: Allow only while using the app
Phone: Allow (but grayed out)
SMS: Allow

The Messages app is the default SMS app.

For the Camera app settings: Save settings is set to Storage - SD card.

The attachment is an example of the grayed out pictures.


  • Screenshot_20220428-194217_01.jpg
    407 KB · Views: 82


DON'T PANIC!!!!!!!!!
your sd card maybe corrupted. hopefully you have the pictures backed up with Google photos. if not i would do this now and then try reformat your card and then you can download those pictures to the card, if you choose to do so.

Pedro Vera

Thread starter
Besides pictures, there are several folders on the SD card. I backed up the whole thing to a folder on my Windows desktop. And also used Google to backup the phone. I have an app that backs up SMS messages and call history.

I do not know what was wrong, but I reset the phone to factory settings and then the attach of pictures in Messages app worked correctly. After that, I restored from Google, from my Windows backup, and then restored SMS messages. It seems to be back to normal.

This is actually the girlfriend's phone, so I have to wait for feedback about anything that I might have overlooked.