pictures not sending

[slballard]

i am trying to send a picture to someone on my htc hero but it wont send

it has that loading circle off to the side but it will just stay that way forever and never actually sends... what should i do to fix this?

 

[Kelmar]

WiFi off and mobile internet on?

 

[slballard]

well i was at home so the wifi was on and the mobile internet was on but i had a wifi connection.

 

[JeffCO]

Previously (in the old 1.5 days) you could not send MMS picture mail when WiFi was on - it is only sent via the mobile network and the phone could not figure out how to switch when it needed to. This was to have been fixed with the 2.1 update.

 

[slballard]

how do i know if i have the update or not?

 

[bizarrogreg]

if you hit Menu~Settings and your menu has colored icons, you have 2.1

 

[Kelmar]

how do i know if i have the update or not?

If you haven't done it, you don't have it. Go to settings and check what firmware you are using.

 

[slballard]

definitely dont.. how do i get this update?

 

[bizarrogreg]

if you want to get more specific, menu~settings~about phone~software info, and look at the firmware version. If you don't have 2.1 got to HTC's site or Sprint.com/downloads and download the update package.

CAUTION: Doing the update wipes the phone back to factory settings. Make sure you know your gmail login settings to get you contacts back, or use a contact backup program. Lookout mobile security will backup your contacts

 

[bizarrogreg]

definitely dont.. how do i get this update?

Sprint - Software Downloads - Smartphones - HTC Hero with Google

click on the software update for HTC hero tab

 

[LastFrontierLabs]

There are several who aren't able to get the update yet. Alaska Communications Systems has told us maybe June. There are other smaller carriers who have not yet received the update.

 

[slballard]

you're right, i still have 1.5. but when i checked for firmware update, it said there was no update available

 

[slballard]

oh okay, i will check the website.. thank you

 

[slballard]

is the contact backup on lookout mobile called "data backup"?

 

[bizarrogreg]

is the contact backup on lookout mobile called "data backup"?

yes. It's in that category