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Power button fell off

Discussion in 'Android Devices' started by mrdrh99, Jun 18, 2018.

  1. mrdrh99

    mrdrh99 Well-Known Member
    Thread Starter

    Hey guys, the other day I pulled my phone out of my pocket to see that the power button had fell off. Anyone else? Verizon wanted me to go thru my insurance and pay a deductable, I called Google directly, and even though I didn't purchase the phone directly through them, they are swapping mine out for a new one. Luckily I have a backup device (Moto Droid turbo) to use until the new one arrives. Since I have no "account" with them I had to send them the phone first, but since it's costing me $0 I can't complain.
     


    dontpanicbobby, Jfalls63 and olbriar like this.
  2. codesplice

    codesplice Elite Recognized Moderator
    Moderator

    Yeah I've seen a small handful of similar reports, though not in a while. I think the early devices may have had some QC issues. Glad to hear Google is taking care of you.
     
    Jfalls63 likes this.
  3. Podivin

    Podivin Android Expert

    The same thing happened to mine, at about 6 months old.
    When I went to the Verizon store, showed my phone to the employee there and said "This seems like a mfg defect to me" (other than that my phone is in perfect shape, no dings or scratches). He agreed, pushed some buttons on his tablet and said my replacement (refurbished) phone would be at my house in two days.
    It was, I set it up and sent the old one back in the postage paid box.
    It couldn't have been any easier or less painful.
     
    psionandy, Jfalls63 and codesplice like this.
  4. dontpanicbobby

    dontpanicbobby 100% That Guy
    VIP Member

    This topic has a happier resolution than i thought it would!
     
  5. mrdrh99

    mrdrh99 Well-Known Member
    Thread Starter

    Yeah, it wasn't bad at all.... Very lucky I had a back up device though
     

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The Google Pixel 2 XL release date was October 2017. Features and Specs include a 6.0" inch screen, 12MP camera, 4GB RAM, Snapdragon 835 processor, and 3520mAh battery.

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