Help Replacement phones

[newboyx]

I am on my 4th moment in 3 months. At what point do I push them to replace it with a different model? Do I have any basis for asking for a different phone? On the plus side, I might get one that has properly functioning WIFI.

 

[htcman724]

i would be pushing for a different model next time you need it replaced.

 

[dntesinfrno]

From what i've read by others in the same situation they are replacing them with the hero or the instinct but there have been a few rare cases of actually getting an equal (or better) phone.

 

[newboyx]

I assume if I push for a replacement they are going to push an Intercept at me. I have been debating if I should make the switch. It almost seems worth it if it doesn't have the data lockup issues. On the negative side it has a slower data connection. Maybe I will get lucky (doubt it) and they will offer something of an upgrade.

 

[dntesinfrno]

Honestly, my gf has an Instinct, unless you in an extremely strong signal area and are getting maximum 3g speed on a regular basis you wont notice the difference. Its minimal to say the least. The big factor being the screen size. I still wouldn't get it, just dont let the radio be a deciding factor.

 

[pastafarian]

I've seen more than a few reports here of people being offered Touch Pro's exclusively for Moment swaps, though I'm assuming they're Touch Pro 2's. Similar size, lots of features but totally destroyed by a antiquated recalcitrant OS that I wouldn't touch again with a 100' pole. If it sounds like I'm a little biased against WinMo, you've read correctly. Because there's no obvious successor to the Moment like there was from say a Touch Pro to a Touch Pro 2, the old game of complain to get a free (worthwhile) uprgade doesn't work well with this phone. The Intercept isn't an upgrade and is viewed by many to be a downgrade. There's no way short of being the best Sprint customer ever that you'll be offered an Epic.

 

[newboyx]

Getting the Epic would be sweet. Pretty sure that will never happen. Would you recommend going to a store to make the plea for a new phone, or calling customer service? I refuse to take a non-android phone. WinMo just won't cut it. I love everything about android, I just have too many issues with the Moment.

 

[dntesinfrno]

You stand a better chance at a 3rd party store of getting something other than the standard replacement(s) for the moment.

 

[cheech4]

can u return a phone or have it replaced threw insurance if you got the phone threw a trade? reason why i ask i traded one of my 2 blackberries an old curve 8330 for the moment just so i can try android. if i were to have problems with the phone can i get a replacement.

 

[speciala106]

As long as you are paying the insurance they will service whichever phone is active on the account. At least that's how its always worked for me when I buy used phones that eventually need repair

 

[pastafarian]

Insurance is going to cost you $100, not to mention that using it to upgrade/change models is technically fraud (don't worry, I won't tell on you).

When it comes to upgrades, I've never had success dealing with Sprints phone customer support. They always take the hard line with me and say NO.

 

[cheech4]

Insurance is going to cost you $100, not to mention that using it to upgrade/change models is technically fraud (don't worry, I won't tell on you).

When it comes to upgrades, I've never had success dealing with Sprints phone customer support. They always take the hard line with me and say NO.

i wasn't looking to take advantage and try to get a different phone. i actually like the moment, i prefer it over the evo and the intercept. epic on the other hand is sweet, but no i didn't want to try an upgrade just to replace if i were to have problems.

 

[newboyx]

received my replacement phone on tuesday. The tech recommended if I need another replacement that I should go with another model. According to that I should go with another model. According to him the official replacement is the intercept. But on a positive note, the intercept its now evdo rev a. It was a software issue , not a hardware issue. It has since received an update. was a software issue , not a hardware issue. It has since received an update

 

[pastafarian]

If the upcoming ME3 update fixes the data lockup issue, the Moment will be clearly superior to the intercept if just for the screen resolution alone.

 

[cheech4]

If the upcoming ME3 update fixes the data lockup issue, the Moment will be clearly superior to the intercept if just for the screen resolution alone.

where did u here this?

 

[pastafarian]

Sprint official MR3 on the way...

And I goofed, it's MR3