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Support Replacement phones

Discussion in 'Android Devices' started by newboyx, Sep 13, 2010.

  1. newboyx

    newboyx Member
    Thread Starter
    36

    Jun 13, 2010
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    Rest. Manager
    Noblesville IN
    I am on my 4th moment in 3 months. At what point do I push them to replace it with a different model? Do I have any basis for asking for a different phone? On the plus side, I might get one that has properly functioning WIFI.
     

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  2. htcman724

    htcman724 Well-Known Member
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    Mar 11, 2010
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    pittsburgh
    i would be pushing for a different model next time you need it replaced.
     
  3. dntesinfrno

    dntesinfrno Well-Known Member
    53

    Jun 7, 2010
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    computer tech
    Virginia
    From what i've read by others in the same situation they are replacing them with the hero or the instinct but there have been a few rare cases of actually getting an equal (or better) phone.
     
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  4. newboyx

    newboyx Member
    Thread Starter
    36

    Jun 13, 2010
    18
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    Rest. Manager
    Noblesville IN
    I assume if I push for a replacement they are going to push an Intercept at me. I have been debating if I should make the switch. It almost seems worth it if it doesn't have the data lockup issues. On the negative side it has a slower data connection. Maybe I will get lucky (doubt it) and they will offer something of an upgrade.
     
  5. dntesinfrno

    dntesinfrno Well-Known Member
    53

    Jun 7, 2010
    376
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    computer tech
    Virginia
    Honestly, my gf has an Instinct, unless you in an extremely strong signal area and are getting maximum 3g speed on a regular basis you wont notice the difference. Its minimal to say the least. The big factor being the screen size. I still wouldn't get it, just dont let the radio be a deciding factor.
     
  6. pastafarian

    pastafarian Pâtes avec votre foie
    523

    Nov 4, 2009
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    The Sea of Tranquility
    I've seen more than a few reports here of people being offered Touch Pro's exclusively for Moment swaps, though I'm assuming they're Touch Pro 2's. Similar size, lots of features but totally destroyed by a antiquated recalcitrant OS that I wouldn't touch again with a 100' pole. If it sounds like I'm a little biased against WinMo, you've read correctly. Because there's no obvious successor to the Moment like there was from say a Touch Pro to a Touch Pro 2, the old game of complain to get a free (worthwhile) uprgade doesn't work well with this phone. The Intercept isn't an upgrade and is viewed by many to be a downgrade. There's no way short of being the best Sprint customer ever that you'll be offered an Epic.
     
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  7. newboyx

    newboyx Member
    Thread Starter
    36

    Jun 13, 2010
    18
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    Rest. Manager
    Noblesville IN
    Getting the Epic would be sweet. Pretty sure that will never happen. Would you recommend going to a store to make the plea for a new phone, or calling customer service? I refuse to take a non-android phone. WinMo just won't cut it. I love everything about android, I just have too many issues with the Moment.
     
  8. dntesinfrno

    dntesinfrno Well-Known Member
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    Jun 7, 2010
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    computer tech
    Virginia
    You stand a better chance at a 3rd party store of getting something other than the standard replacement(s) for the moment.
     
  9. cheech4

    cheech4 Well-Known Member
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    Jun 1, 2010
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    can u return a phone or have it replaced threw insurance if you got the phone threw a trade? reason why i ask i traded one of my 2 blackberries an old curve 8330 for the moment just so i can try android. if i were to have problems with the phone can i get a replacement.
     
  10. speciala106

    speciala106 Active Member
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    Jan 22, 2010
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    As long as you are paying the insurance they will service whichever phone is active on the account. At least that's how its always worked for me when I buy used phones that eventually need repair
     
  11. pastafarian

    pastafarian Pâtes avec votre foie
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    Insurance is going to cost you $100, not to mention that using it to upgrade/change models is technically fraud (don't worry, I won't tell on you).

    When it comes to upgrades, I've never had success dealing with Sprints phone customer support. They always take the hard line with me and say NO.
     
  12. cheech4

    cheech4 Well-Known Member
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    Jun 1, 2010
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    i wasn't looking to take advantage and try to get a different phone. i actually like the moment, i prefer it over the evo and the intercept. epic on the other hand is sweet, but no i didn't want to try an upgrade just to replace if i were to have problems.
     
  13. newboyx

    newboyx Member
    Thread Starter
    36

    Jun 13, 2010
    18
    3
    36
    Rest. Manager
    Noblesville IN
    received my replacement phone on tuesday. The tech recommended if I need another replacement that I should go with another model. According to that I should go with another model. According to him the official replacement is the intercept. But on a positive note, the intercept its now evdo rev a. It was a software issue , not a hardware issue. It has since received an update. was a software issue , not a hardware issue. It has since received an update
     
  14. pastafarian

    pastafarian Pâtes avec votre foie
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    Nov 4, 2009
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    If the upcoming ME3 update fixes the data lockup issue, the Moment will be clearly superior to the intercept if just for the screen resolution alone.
     
  15. cheech4

    cheech4 Well-Known Member
    16

    Jun 1, 2010
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    where did u here this?
     
  16. pastafarian

    pastafarian Pâtes avec votre foie
    523

    Nov 4, 2009
    5,622
    4,625
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    The Sea of Tranquility

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