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Solve error -24 playstore without root

Discussion in 'Android Devices' started by nexus5user, Dec 30, 2013.

  1. nexus5user

    nexus5user Lurker
    Thread Starter

    Hello all,

    Since a few days i have a problem that i cant reinstall an app.
    It downloads and when it tries to install it gives an unknown error -24.
    I have looked around for a possible solution but all are based on that the phone is rooted.
    Mine is not and do not intend to root as i dont like to risk my phone and i dont think ill use it besides this time.
    Also been using the phone for some time now and dont want to reinstall everything and redo all the work.
    Anybody have an idea how to solve this? The only thing i could find is to delete the package in data/data folder, but i dont have access to it.
    Factory reset is not really an option as i have to start over again too.
    I tried to empty the cache of playstore and delete all files but that didnt solve it.
    Phone is a Nexus 5 4.4.2.
    Thanks in advance!

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  2. John Bean

    John Bean Happy Wanderer

    Welcome to the forum.

    I can't help directly with your problem, but I advise you to re-post your query to the Nexus 5 forum where I think you'll get more useful replies :)
    argedion likes this.
  3. EarlyMon

    EarlyMon The PearlyMon
    VIP Member

    Backup with Helium Backup, factory data reset and restore your backup.

    You have corrupted data confusing the installer.

    If you're not rooted, that's your only option, like it or not.
    argedion likes this.
  4. nexus5user

    nexus5user Lurker
    Thread Starter

    Done :) thanks


    Thanks for the advice, that seems like an great app!
    What do i lose when i use this procedure?
  5. EarlyMon

    EarlyMon The PearlyMon
    VIP Member

    You're going to lose some of your settings and account setups, not a lot iow, but some of your time.

    If you're using a launcher like Nova, use its backup feature to save your home screen setups.

    Verify that your contacts are safely on the Google web before proceeding.
  6. nexus5user

    nexus5user Lurker
    Thread Starter

    Ok so games and saves are backed up to? and pictures i have to manually backup?
  7. EarlyMon

    EarlyMon The PearlyMon
    VIP Member

    Yes, backup everything and then backup your internal storage to your pc to be safe.
  8. We4lcome to Android Forums.

    I moved this thread from Android Lounge to the forum dedicated to discussing the phone. There you will meet a lot of other users of your phone and can share ideas.

    ... Thom
  9. jj14x

    jj14x Android Expert

    I know the problem has already been resolved, but would removing the google account, and adding it back have addressed this issue? (other google play installation/update errors do get resolved by this - unless the error 24 is something unique).
  10. EarlyMon

    EarlyMon The PearlyMon
    VIP Member


    This is a general app install error that doesn't depend on your account or device type.

    More details here when I helped a rooted user earlier this month with the same thing -

    jj14x likes this.

Nexus 5 Forum

The Nexus 5 release date was November 2013. Features and Specs include a 4.95" screen, 8MP camera, Snapdragon 800 processor, 2300mAh battery, and 2GB storage.

November 2013
Release Date

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