I have on two occasions worked with the CS folks at VZW and they let me start a new contract in the 11th month.... don't recall the exact number of days I had left... but like you are, I think you can get it to work. Call them up, and tell them you want to get a new phone.... I would not jump ship, tmobile is not the way to go unless you never leave your metro area... I live in the grass land prairies and it is like being in the mountains.... coverage on nearly everything disappears at times... VZW has the best coverage out here, but even they get lost...... but there isn't any signal from anyone when that happens. This phenomenon is really noticeable if you are using a moving map display to trace your ground path for survey purposes... all of a sudden the map freezes ( no DATA ) and I drive for 2 or 3 miles before the map catches up with me.