I have recently purchased my HTC Vivid from ATT after having some issues with my iPhone sometimes not receiving calls. I am trying really hard to like this phone but I am having issues. I am starting to think that maybe the vivid was a poor purchase decision. Here is a quick rundown of the issues I have been having. Volume: In general this device is not very loud, but I have had problems with the visual voice mail being so quiet it is not possible to hear at all even in a no or low noise environment. I also sometimes have problems in calls hearing people because of low volume but this problem seems to be intermittent. Call Quality: I have had multiple people on multiple platforms and cell providers tell me there is an unbearable echo in my device. Software: I have been having sync problems specifically with linking my phone contacts to their Facebook profile, it just will not work with some of them. I have made sure the names match exactly but it does not matter. I also there is no option to set up my phone with the layout I want. As I have posted I do NOT want any icons cluttering up my home screen, and I want to organize all my applications into one folder and have different category sub folders inside that folder and from what I have seen I can not do this with android.(I was able to do that with a jail broken iPhone though) Hardware: I plugged in my stock iPhone headset which works great, I have another aftermarket headset that I purchased for my iPhone which does not work on the Vivid, It does not seat properly and will not stay connected even though its only by a very small margin. I would like to note that this is not just my device. My grandmother, my girlfriend, and myself all purchased this particular device all at the same time with a wide variety of cases and other accessories and we all have these problems with our devices. We have returned to the ATT store to hopefully reconcile our problems and for the most part they don't care and say things like "Well I think its supposed to be like that" or "I don't know what the problem is have you tried to Google it?" I must say when the young lady behind the counter asked me if I had Googled it it did make my blood boil, I am 24 years old and grew up with computers. My grandmother is 70 and she was smart enough to try and look these problems up on Google. I am sorry I am getting off on a segway here because the point of this is to discuss the device not the service in the store. Added: Is there anyone that has maybe had these problems and might know a solution to them?