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Support Went walking w/ phone in pocket Touchscreen won't work/can't unlock phone/

Discussion in 'Android Devices' started by janetch5, Apr 24, 2011.

  1. janetch5

    janetch5 Lurker
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    Hello,
    I went for my nightly walk and had my Droid 2 in my pocket. Got back home and the green light won't turn off and the whole phone would not work. The touchscreen isn't working. There was some condensation on the screen that looks like it has dried leaving some dots. The water moisture thingy in the battery compartment shows normal but the screen will not work and I can't unlock the phone. I need some help.
     

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  2. bigdroid

    bigdroid Android Expert
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    I know you said the bleeder dot in battery compartment shows normal, does that mean you already tried a battery pull?
     
  3. kcebolpj

    kcebolpj Lurker
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    Touch screen not working, could be problem with your software... might suggest backing up your data and doing a factory reset. Could be a hardware problem, the little ribbon cable that connects the digitizer to the mother board could have become loose at the connector, or the cable could have become damaged, or the cable could no longer be making electrical contract to the digitizer. The input diodes to the chip the connects to the digitizer could have been blow due to an ESD event. There could be contamination on the trunk lines from the digitizer to the mother board processing chip. The digitizer itself could be bad.

    If you suspect hardware, could open the Droid up and check the connectors and maybe use some canned air and isopropel alcohol on a swab to clean any suspect contamination. Worst case is, you might have to replace the digitizer. Opening up that phone is not fun, replacing the digitizer is even worse. I've never done it, but am certain the phone will never be the same atleast looks wise. There are several places that will do it, but are expensive. Best advice is, go back to your carrier and upgrade.

    For now, get a magnet... touch the magnet to the back of phone right above the motorola embossment. Then use your keyboard to go to the market place and down load a NO SCREEN LOCK app.
     

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