Samsung galaxy centura bought 12/31/13 from walmart.
No sound during call unless on speaker phone. No sound during media play, such ad video or music unless headphones are used. Tried returning for an exchange, not allowed to. Called customer service. Told to do factory reset then *22890. DID NOT FIX THE ISSUE AT HAND.
Phone was working great until the battery died & I powered it on after charging completely.
ONLY COMMUNICATION LINK TO CHRONICALLY ILL AND DISABLED SONS DR & SURGEONS SO I CAN'T SEND IT BACK TO STRAIGHT TALK FOR REPAIRS.
LIVE ON FIXED INCOME SO NO POSSIBLE WAY TO BUY A NEW ONE!
Please, is there any possible way to repair this issue other than buying a NEW phone or sending this one in to be repaired & doing without a phone for. 2-3 weeks?
Or am I out the $100 I paid for the device and the $45 for service??
Please...my son has been very ill over these past few days and I'm greatly concerned as I'm about to travel out of state away from family, on my own with my child for yet another surgery.
Any assistance is greatly appreciated. Thanks in advance
No sound during call unless on speaker phone. No sound during media play, such ad video or music unless headphones are used. Tried returning for an exchange, not allowed to. Called customer service. Told to do factory reset then *22890. DID NOT FIX THE ISSUE AT HAND.
Phone was working great until the battery died & I powered it on after charging completely.
ONLY COMMUNICATION LINK TO CHRONICALLY ILL AND DISABLED SONS DR & SURGEONS SO I CAN'T SEND IT BACK TO STRAIGHT TALK FOR REPAIRS.
LIVE ON FIXED INCOME SO NO POSSIBLE WAY TO BUY A NEW ONE!
Please, is there any possible way to repair this issue other than buying a NEW phone or sending this one in to be repaired & doing without a phone for. 2-3 weeks?
Or am I out the $100 I paid for the device and the $45 for service??
Please...my son has been very ill over these past few days and I'm greatly concerned as I'm about to travel out of state away from family, on my own with my child for yet another surgery.
Any assistance is greatly appreciated. Thanks in advance